Free Shipping Not Working (Thousands & Decimals Issue)

WordPress Environment

WordPress address (URL): https://staging.secondhandbooks.cl
Site address (URL): https://staging.secondhandbooks.cl
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_CL
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 128 MB
PHP Time Limit: 90
PHP Max Input Vars: 4000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.3
WC Database Prefix: wpxb_
Tama?o total de la base de datos: 266.33MB
Tama?o de los datos de la base de datos: 259.55MB
Tama?o del índice de la base de datos: 6.78MB
wpxb_woocommerce_sessions: Datos: 0.17MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_order_items: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wpxb_woocommerce_order_itemmeta: Datos: 0.08MB + índice: 0.06MB + Motor MyISAM
wpxb_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_actionscheduler_actions: Datos: 1.07MB + índice: 0.33MB + Motor MyISAM
wpxb_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_actionscheduler_logs: Datos: 0.79MB + índice: 0.49MB + Motor MyISAM
wpxb_aioseo_cache: Datos: 0.09MB + índice: 0.01MB + Motor MyISAM
wpxb_aioseo_notifications: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
wpxb_aioseo_posts: Datos: 0.08MB + índice: 0.01MB + Motor MyISAM
wpxb_aiowps_audit_log: Datos: 1.45MB + índice: 0.03MB + Motor MyISAM
wpxb_aiowps_debug_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_aiowps_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_aiowps_global_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_aiowps_logged_in_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_aiowps_login_lockdown: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_aiowps_message_store: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_aiowps_permanent_block: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_cartflows_ca_cart_abandonment: Datos: 0.04MB + índice: 0.01MB + Motor MyISAM
wpxb_cartflows_ca_email_history: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_cartflows_ca_email_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_cartflows_ca_email_templates_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_chaty_contact_form_leads: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_cky_banners: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
wpxb_cky_cookies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_cky_cookie_categories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_commentmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_comments: Datos: 0.07MB + índice: 0.03MB + Motor MyISAM
wpxb_commercekit_ajs_product_index: Datos: 0.56MB + índice: 1.44MB + Motor MyISAM
wpxb_commercekit_searches: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_commercekit_swatches_cache_count: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_commercekit_waitlist: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_commercekit_wishlist: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_commercekit_wishlist_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_dgwt_wcas_stats: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wpxb_easywpsmtp_debug_events: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
wpxb_easywpsmtp_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_frm_fields: Datos: 0.06MB + índice: 0.01MB + Motor MyISAM
wpxb_frm_forms: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wpxb_frm_items: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wpxb_frm_item_metas: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wpxb_jetpack_sync_queue: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
wpxb_jetpack_waf_blocklog: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_options: Datos: 5.17MB + índice: 0.28MB + Motor MyISAM
wpxb_pkt1: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxe_exports: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxe_google_cats: Datos: 0.26MB + índice: 0.05MB + Motor MyISAM
wpxb_pmxe_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxe_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_files: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_hash: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_history: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_images: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_imports: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_pmxi_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_postmeta: Datos: 149.40MB + índice: 2.10MB + Motor MyISAM
wpxb_posts: Datos: 80.51MB + índice: 0.71MB + Motor MyISAM
wpxb_sgs_log_events: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB
wpxb_sgs_log_visitors: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wpxb_shipit: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_shipit_communes: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
wpxb_shipit_emergency_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_shipit_rates_request: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_swastarkencl_regions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_swa_sendu_comunes: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wpxb_termmeta: Datos: 0.07MB + índice: 0.07MB + Motor MyISAM
wpxb_terms: Datos: 0.09MB + índice: 0.15MB + Motor MyISAM
wpxb_term_relationships: Datos: 0.11MB + índice: 0.24MB + Motor MyISAM
wpxb_term_taxonomy: Datos: 0.10MB + índice: 0.08MB + Motor MyISAM
wpxb_usermeta: Datos: 0.17MB + índice: 0.03MB + Motor MyISAM
wpxb_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_user_shipit: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wcpdf_invoice_number: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wcpdf_packing_slip_number: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_admin_note_actions: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
wpxb_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_order_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_order_operational_data: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_order_product_lookup: Datos: 0.01MB + índice: 0.02MB + Motor MyISAM
wpxb_wc_order_stats: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wpxb_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_wc_product_attributes_lookup: Datos: 0.24MB + índice: 0.32MB + Motor MyISAM
wpxb_wc_product_download_directories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.04MB + Motor MyISAM
wpxb_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_se_queue: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_se_settings: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wow_fbtnp: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpforms_lite: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wpxb_wpforms_payments: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpforms_payment_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpforms_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpf_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpf_meta_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_wpf_meta_values: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wpxb_wpf_meta_values_bk: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wpxb_wpmailsmtp_tasks_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_wpml_mails: Datos: 17.52MB + índice: 0.01MB + Motor MyISAM
wpxb_yith_wcwl: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wpxb_yith_wcwl_lists: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM Post Type Counts

attachment: 443
cartflows_flow: 2
cartflows_step: 4
custom_css: 2
customize_changeset: 106
elementor_library: 54
frm_form_actions: 21
frm_styles: 1
is_search_form: 4
jb_store_css: 9
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
mc4wp-form: 1
nav_menu_item: 34
page: 21
post: 3
product: 235
revision: 6315
shop_coupon: 1
shop_order: 16
shop_order_refund: 1
viwec_template: 13
wp_block: 1
wp_global_styles: 1
wp_navigation: 1
wp_template: 2
wpforms: 5
xlwcty_thankyou: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (30)

Ajax Cart AutoUpdate for WooCommerce: por taisho – 1.5.5
All In One WP Security: por All In One WP Security & Firewall Team – 5.3.0
Editor Clásico: por Colaboradores de WordPress – 1.6.3
Code Snippets: por Code Snippets Pro – 3.6.5
CommerceGurus CommerceKit: por CommerceGurus – 2.3.0.1
CookieYes | GDPR Cookie Consent: por CookieYes – 3.2.4
Customizer Export/Import: por The Beaver Builder Team – 0.9.6
Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5
Easy WP SMTP: por Easy WP SMTP – 2.3.0
Elementor: por Elementor.com – 3.21.8
Email Template Customizer for WooCommerce: por VillaTheme – 1.2.5
Flow Payment: por Flow – 3.0.5
Formidable Forms: por Strategy11 Form Builder Team – 6.9.1
XML Sitemap Generator for Google: por Auctollo – 4.1.19
Jetpack Boost: por Automattic - Equipo de Jetpack Site Speed – 3.3.1
Jetpack: por Automattic – 13.4.3
Kirki Customizer Framework: por Themeum – 5.1.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: por HubSpot – 11.1.13
Loco Translate: por Tim Whitlock – 2.6.9
MC4WP: Mailchimp for WordPress: por ibericode – 4.9.13
One Click Demo Import: por OCDI – 3.2.1
Security Optimizer: por SiteGround – 1.5.0
Themify - WooCommerce Product Filter: por Themify – 1.4.8
NextMove Lite - Thank You Page for WooCommerce: por XLPlugins – 2.18.3
Mercado Pago: por Mercado Pago – 7.5.0
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.8.2
WooCommerce: por Automattic – 8.8.3 (la actualización a la versión 8.9.1 está disponible)
WP Mail Logging: por WP Mail Logging Team – 1.12.0
WP Rollback: por WP Rollback – 2.0.7
WP Super Cache: por Automattic – 1.12.1 Inactive Plugins (3)

FiboSearch - AJAX Search for WooCommerce: por FiboSearch Team – 1.28.0
PKT1 Centro de Envíos: por PKT1 WebCenter – 1.2.1
Site Kit by Google: por Google – 1.127.0 Dropin Plugins ()

advanced-cache.php: advanced-cache.php Settings

API Enabled: –
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 días
Level threshold: –
Log directory size: 113 KB WC Pages

Base de la tienda: #7 - /tienda/
Carrito: #8 - /carrito/
Finalizar compra: #9 - /checkout/
Mi cuenta: #10 - /mi-cuenta/
Términos y condiciones: ? Página sin definir Theme

Name: Shoptimizer
Version: 2.7.6
Author URL: https://www.commercegurus.com/
Child Theme: ? – Si estás modificando WooCommerce en un tema principal que no has creado personalmente
te recomendamos utilizar un subtema. Ver: Cómo crear un subtema

WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-29 13:12:25 -04:00
Options: ?
Notes: 132
Onboarding: completed Action Scheduler

Completar: 217
Oldest: 2024-04-27 21:09:28 +0000
Newest: 2024-05-28 14:46:37 +0000

Fallida: 2,563
Oldest: 2023-04-05 20:10:07 +0000
Newest: 2023-12-26 07:05:24 +0000

Pendiente: 4
Oldest: 2024-05-28 21:48:45 +0000
Newest: 2024-06-03 21:48:46 +0000 Status report information

Generated at: 2024-05-28 11:09:58 -04:00
`

Hi Christian, this is a known bug with WooCommerce at the moment, it’s being looked on by our developers and it should be fixed very soon (you can find more details here: https://github.com/woocommerce/woocommerce/pull/46857).

In the meantime, please try saving your free shipping settings as 30000 (without any thousands or decimal point or comma). The current workaround is to save the free shipping condition like that.

Please let us know how it goes!
-OP

• This reply was modified 9 months, 1 week ago by omarfpg a11n.

Hi Omar,
Thanks for the prompt response.

Yes, that’s what I thought initially, that this wasn’t an issue solely affecting our store.
I tried the workaround you suggested however, after saving the 30000 value as the free shipping threshold, when I review the changes, the system has automatically updated it to 30.000 (thirty thousand chilean pesos) due to the settings we’ve set on the store’s thousands and decimals separators settings.

My guess is that, for the ‘free shipping’ function, the store is interpreting the dot (.) as a decimal separator and not as the thousands separator.

How long do you think it will take for the WooCommerce Developer Team to fix this issue?

Thanks
Christian

Hello christianshb

Thank you for your reply.

The good news is that a fix for this issue has been added to the Woo code.
Hopefully, this fix will be released in the next WooCommerce plugin release.
I do not have an exact date or time for the update release.

I hope this helps. ??

Best regards.

Thanks for your response Zubair.
I look forward to the upgraded WooCommerce plugin release.

You may mark this ticket as resolved then.

Cheers,
Christian