Free Version Can Not See Reviews

  • Resolved kyleteeter

    (@kyleteeter)


    3 years ago

    Hey Team,

    I am trying to use the free version but it only shows the total reviews and does not display the individual reviews. I think I have the setting correct but I am not sure.

    I set the review limit to 6 and the location id to ChIJH6tv0QArs1IRLzFcvpix1rs. I also have the plugin connected to the Google API with the Places API enabled.

    I appreciate your help with this.

    Thanks,
    Kyle

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author richplugins

    (@richplugins)

    Hi @kyleteeter,

    Please send the debug information from the page: Google Reviews / Settings / Advance’s tab to support[at]richplugins.com

    Thanks!

    Plugin Author richplugins

    (@richplugins)

    Hi @kyleteeter,

    In the latest version 2.0.5, this issue has been fixed, please update the plugin, delete your previously created widget(s), make new widget and connect your Google place again. Let me know if anything goes wrong.

    Thanks!

    Thread Starter kyleteeter

    (@kyleteeter)

    Hey @richplugins,

    I’m still having the same issue after a ran the update and created new widgets.

    Here I made a screencast of what I am seeing.

    Thanks,
    Kyle

    Plugin Author richplugins

    (@richplugins)

    Hi @kyleteeter,

    Could you send the debug information from the page: Google Reviews / Settings / Advance’s tab to support[at]richplugins.com again? We need to look at the refreshed information that understand what’s wrong.

    Thanks!

    Hi, i still facing this issue on my website and i have updated to newest version 2.0.7. How to resolve it?

    Plugin Author richplugins

    (@richplugins)

    Hi Moderators,

    Please delete the recent message of @kyleteeter, there’s a private information of the plugin which we expected to received by email.

    Hi @kyleteeter,

    I’m sorry for the late reply, we didn’t receive a messages about your answer and saw it only today. So, please make the following steps:
    1. Make sure that you’re using the latest version 2.0.7
    2. If, it’s not the latest, update the plugin
    3. Go to the page Google Reviews / Settings / Advance and click ‘Install from scratch‘
    4. Then, create new widget and connect your Google reviews again.

    Please let me know how it goes.

    Hi @semigataweb,

    Please send the debug information from the page: Google Reviews / Settings / Advance’s tab to support[at]richplugins.com, please not put it here.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
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