Free version is OK. But don’t buy paid version.

  • Don’t buy paid version.

    They will use your credit card automatically and no chance to cancel. And when you contact by Email, no response.

    Until you give up your credit card.

    And “Lifetime Single Site” is fake, it will charge every 6 month.

    • This topic was modified 1 year, 1 month ago by hungwenchun.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi hungwenchun,

    Thanks for the review. I apologize for any confusion or problems you had with paying and/or the subscription. While, for the pay version, there is an optional subscription, it is for access to premium support, and it is, by no means, required. The license itself is indeed a lifetime license and does not require that you take the support option.

    This is covered in our documentation here: https://doc.etoilewebdesign.com/plugins/ultimate-faq/user/premium/purchase

    Also, if ever there was a mixup or any confusion surrounding the subscription and you were charged, we would definitely refund you any unintended incurred charges and cancel the subscription for you. Did you reach out to our support team about this? We’d be happy to fix/take care of/clear up all of this for you. If you haven’t already, you can reach us by email or our website (https://www.etoilewebdesign.com/support-center/).

    Thanks!

    • This reply was modified 1 year, 1 month ago by jaysupport.
    Thread Starter hungwenchun

    (@hungwenchun)

    I contact Etoile Web Design team 2 years ago, and no response.

    Until I wrote review here and charged over 4 times.

    Even valid time of my credit card had changed, and still charged.
    Unbelievable.

    No chance to delete data of my credit card by myself. And only rely on support of Etoile Web Design. If support choose to neglect, then….

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Free version is OK. But don’t buy paid version.’ is closed to new replies.