Free version OK, Premium SUCKS

  • Do not waste your money in purchasing the premium version, stay in the free
    When i try the free version i was really amazed, so decided to go for the premium and then the nightmare begins, i wasnt able to crate an invoice from a customer already existing (simply the system didnt showed him on the list), couldn’t make the incoming mail system work, and after request support the told me a i need to clean the ERP data base and start all over again, which i did, but surprise surprise it deleted everything i have created on my web page (including my user), fortunately i did have a backup and i was able to restore it.
    But the real issue was the support answers, they seems to blame the user for everything, it take fore ever to receive and answer and when i asked for a refund they told me to rise a ticket which i did three times and no answer have been received.

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  • Hello @epodoswa,

    We are extremely sorry for the bad experience that you had with our solution.

    I believe there was some miscommunication between you and our support.
    But, I am taking the total responsibility from our end.

    I believe there is still some space to improve our quality. We will work on this.

    Actually, we have to follow some protocols to process any cancellation/reversed charge.
    That is why maybe our support agent asked you to raise a ticket.

    However, we have proceeded with a refund. If you still need any kind of assistance I will be always happy to help you.

    Have a nice day!

    Best regards

Viewing 1 replies (of 1 total)
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