• Resolved yliadr

    (@yliadr)


    When we click send, the form freezes. If you are logged in to the admin panel, then the form is sent

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Shaylee

    (@shayleehansen30)

    ??, it appears there may be a plugin conflict with Autoptimize.

    To resolve temporarily disable the plugin. If doing so fixes the problem consider reaching out to the plugin authors of Autopitmize for help on configuration.

    Otherwise, I recommend reaching out to our Customer Success team for support assistance ??.

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. First and foremost try to identify what is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload). Based on that we can see what the next steps need to be ??

    frank

    hope this helps debugging,
    frank (ao dev)

    Thread Starter yliadr

    (@yliadr)

    We disabled all plugins and then cleaned the cache. The problem persists

    Thread Starter yliadr

    (@yliadr)

    @shayleehansen30 We checked, when you click on the button “Записаться на консультацию” on the page, everything goes away, no forms created through your plugin are sent

    Shaylee

    (@shayleehansen30)

    ?? We kindly request you to reach out to our esteemed Customer Success team for assistance, as they possess the expertise to provide you with more comprehensive troubleshooting solutions.

    Thread Starter yliadr

    (@yliadr)

    What I need to do?

    Thread Starter yliadr

    (@yliadr)

    @shayleehansen30, The problem was solved on the previous site. It didn’t work because of our code. Now the same problem on milleniumhome.ru . Disabled all plugins and changed the theme, not working

Viewing 7 replies - 1 through 7 (of 7 total)
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