Frequently Asked Questions Stopped Working

Hi @allyworks,

Sorry to hear you’re encountering this issue. Would you be able to provide more details about the FAQ responses having “stopped working”? What exactly is the issue you encounter when you try to use them?

Thanks,

Facebook Team

I’m facing the same issue.

I installed the Facebook API to my website the day before Facebook launches the integration between Facebook Messenger + Instagram. It was working just fine on the day before, and the next day I notice my app changed from blue to purple gradient indicating the update, and the Automated messages stop working on my website.

I tried to copy/paste it again because I was wondering maybe Facebook changed something on the API to integrate Instagram, without success…

Here’s the page https://rodrigovarejao.com/memoji

I hope Facebook fix this issue soon,
thank you!

The “Frequently Asked Questions” functionality of my business’s Facebook messenger has stopped working (Main inbox > Automated Responses > Frequently Asked Questions).

For example, I’ve added a “frequently asked question” with the title “Order Status” – when a user opens the plugin chat module on my website (i.e. clicks the small FB messenger button in the bottom right-hand area of the screen), they are able to see a small button with “Order Status”.

Previously, when a user clicked on this “Order Status” button, they would receive an automated response from my page with the additional text corresponding to this “frequently asked question” that I had added through FB.

However, this no longer happens – when a user clicks on the “Order Status” button, nothing happens. They don’t receive any automated response, as they previously did.

Additionally, I can confirm that this unexpected behavior only happens through the chat plugin module. When a user messages my page while on Facebook.com, they are able to click on the “Order Status” button and receive an automated response. This indicates that there is a bug specifically with the plugin.

Yes, same here.

I’m not using the plugin, but using the API code on the body. And I have the same error.

Can confirm that this issue is no longer occurring for me.

It’s working again! thanks!

Thanks for confirming guys. This should now be fixed. Apologies for the inconvenience!

Facebook Team

Hi @facebook. I saw this issue was resolved, but I just installed the plugin and seem to be having this same issue.

Ditto @facebook – I installed last week and have been searching for a cause. Automated responses are not working on the plug-in, only Facebook directly.

I’m also having this problem. Automated responsed are not working via the installed messanger code from Facebook Business Suite.

I’m also having this problem. Automated responsed are not working via the Messenger and the plug-in

@facebook any updates to this issue??

I’m also having this problem. Automated responses (Frequently Asked Questions) are not working via the Mess plugin.
Any update?

It seems that automated responses still does not work. At least not for me via the code from Facebook Business Suite.

Same, it’s not working for me via WordPress plugin, exact same problem

The “Frequently Asked Questions” functionality of my business’s Facebook messenger has stopped working (Main inbox > Automated Responses > Frequently Asked Questions).

For example, I’ve added a “frequently asked question” with the title “Order Status” – when a user opens the plugin chat module on my website (i.e. clicks the small FB messenger button in the bottom right-hand area of the screen), they are able to see a small button with “Order Status”.

Previously, when a user clicked on this “Order Status” button, they would receive an automated response from my page with the additional text corresponding to this “frequently asked question” that I had added through FB.

However, this no longer happens – when a user clicks on the “Order Status” button, nothing happens. They don’t receive any automated response, as they previously did.

Additionally, I can confirm that this unexpected behavior only happens through the chat plugin module. When a user messages my page while on Facebook.com, they are able to click on the “Order Status” button and receive an automated response. This indicates that there is a bug specifically with the plugin.