“from” address will not save, emails to customers will not send

Thank you in advance for any assistance.

Doing multiple tests on order emails, and finding that the only emails that will successfully send are “completed order”. I moved several orders through various statuses, and emails for new and cancelled orders will send to my admin account (domain) but not to outside accounts. “Processing order” emails will send to other accounts within my domain (setup as customers), but not to others (yahoo, gmail, etc).

I’ve confirmed via WP Mail Logging plugin that “processing order” and “cancelled order” emails are being sent, but “refunded order”, “order on-hold” are not appearing in that log. Again, “completed order” emails are being sent successfully across email domains.

Additionally, the “from” address field in WooCommerce>Settings>Emails will not stay populated when I Save Settings. It reverts to being empty. I’ve confirmed that the account changes when I save, but the field stays blank.

I’ve confirmed that the emails are all enabled in Woocommerce>Settings>emails. My initial guess is that it’s a plug-in or theme conflict…but I’m apprehensive to disable them all and create additional issues in the site.

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.1.4
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 4000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 152
customize_changeset: 39
kubio-globals: 1
mc4wp-form: 1
nav_menu_item: 29
page: 30
personnel: 14
post: 25
product: 24
product_variation: 55
revision: 183
shop_order_placehold: 14
sp_calendar: 1
sp_column: 8
sp_event: 50
sp_list: 6
sp_metric: 2
sp_outcome: 3
sp_performance: 5
sp_result: 3
sp_staff: 3
sp_statistic: 4
sp_table: 2
sp_team: 31
um_directory: 1
um_form: 5
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 2
wp_template: 13
wp_template_part: 8
wpforms: 2
wptb-tables: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Custom Twitter Feeds: by Smash Balloon – 2.2.2
Envato Market: by Envato – 2.0.11
Goodlayers Personnel Post Type: by Goodlayers – 1.3.1
Goodlayers Portfolio Post Type: by Goodlayers – 1.3.8
Goodlayers Twitter: by Goodlayers – 1.0.4
Goodlayers Core: by Goodlayers – 2.0.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.0.0
Smash Balloon Instagram Feed: by Smash Balloon – 6.5.0
Mailchimp for WooCommerce: by Mailchimp – 4.2.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.15
Printify Shipping Method: by Printify – 2.12
Repeater Fields for WPForms: by add-ons.org – 1.4.2
Slider Revolution: by ThemePunch – 6.7.14
Security Optimizer: by SiteGround – 1.5.2
SportsPress for Football (Soccer): by ThemeBoy – 0.9.6
SportsPress: by ThemeBoy – 2.7.22
Ultimate Member: by Ultimate Member – 2.8.6
W3 Total Cache: by BoldGrid – 2.7.5
WooCommerce Stripe Gateway: by WooCommerce – 8.6.1
WooCommerce: by Automattic – 9.1.4
SiteGround Central: by SiteGround – 3.0.2
WP Maps: by flippercode – 4.6.5
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WP Table Builder: by WP Table Builder – 1.5.0
WPForms Lite: by WPForms – 1.9.0.1

### Inactive Plugins (8) ###

Google for WooCommerce: by WooCommerce – 2.8.1
Import and export users and customers: by codection – 1.27.1
Jetpack: by Automattic – 13.7
Maintenance: by WebFactory Ltd – 4.12
Printful Integration for WooCommerce: by Printful – 2.2.10
Ultimate Member - WooCommerce: by Ultimate Member – 2.4.1
WordPress Importer: by wordpressdotorg – 0.8.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 498 KB

### WC Pages ###

Shop base: #2956 - /shop/
Cart: #2957 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #2958 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #2959 - /my-account/
Terms and conditions: #6170 - /tos/

### Theme ###

Name: BigSlam
Version: 2.1.7
Author URL: https://www.goodlayers.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: bigslam/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
bigslam/woocommerce/single-product/meta.php
bigslam/woocommerce/single-product/price.php
bigslam/woocommerce/single-product/rating.php
bigslam/woocommerce/single-product/related.php
bigslam/woocommerce/single-product/review-meta.php
bigslam/woocommerce/single-product/tabs/tabs.php
bigslam/woocommerce/single-product/title.php

Outdated Templates: ?


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### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
pattern-toolkit-full-composability
product-pre-publish-modal
printful
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-08-14 14:54:22 -04:00
Options: ?
Notes: 63
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2024-08-13 16:09:50 -0400
Newest: 2024-08-13 16:09:50 -0400

Complete: 634
Oldest: 2024-07-15 15:50:23 -0400
Newest: 2024-08-13 21:43:51 -0400

Failed: 713
Oldest: 2024-07-15 21:06:38 -0400
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Pending: 8
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### Status report information ###

Generated at: 2024-08-13 21:50:33 -04:00

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