“FROM” field not working?

  • We have some problems with contactform7 emails being rejected by the recipient.

    In the “mail” tab, we use “[email protected]” in the “FROM” field.

    But when we check the email logs,
    the CF7 emails are being send though “[email protected]”

    One would assume the sender would be “[email protected]”,
    as we have the forms configured that way.

    In other words:
    The sender of the form is different from the address configured in the CF7 form settings.

    This only occurs since recent WPCF7 update.

    ( “server-system-username@..” and “..domainname.com” are just examples because of privacy)

    • This topic was modified 5 years, 10 months ago by Autosoft B.V..
    • This topic was modified 5 years, 10 months ago by Autosoft B.V..
    • This topic was modified 5 years, 10 months ago by Autosoft B.V..
Viewing 4 replies - 1 through 4 (of 4 total)

  • Are you using WP Mail SMTP – see FROM: address disregarded.

    Thread Starter Autosoft B.V.

    (@autosoftbv)

    No, Just a standalone WPCF7. Always have.

    Never needed WP Mail SMTP before.
    (also because we don’t have the email login credentials of the client)

    [email protected] is used by both CF7 & WordPress to send email when From: address is not supplied by the user.

    Something on your local install is likely over-writing the From: address you are adding in the CF7 Mail tab.

    Switch temporarily (nothing will be lost when you switch back) to a WP default theme & disable all plugins other than Contact Form 7 to see if the problem goes away.

    Could also be being done by your hosting.

    Thread Starter Autosoft B.V.

    (@autosoftbv)

    Hmm. I would have to dive into that.

    The “from” field is always supplied.

    For this specific client we use the same settings, plugins, theme and hosting as we do for 60+ other sites and the problem was never there before. There are no email related plugins activated nor installed next to WPCF

    So (for me) it’s highly unlikely that this issue is caused by the template or a setting.
    Could it possibly be caused by a WP5 update?

    I will get back on this.
    Thank you for your answers so far.

    • This reply was modified 5 years, 10 months ago by Autosoft B.V..
Viewing 4 replies - 1 through 4 (of 4 total)
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