“From Name” Override Not Working

Hi, please check the following documentation. Let me know if this helps you.

Thank you

Hi, I seem to be having a similar issue.

I have the email as [email protected] and then the From Name set to the “Companies Name”. when sending a test and/or form (Gravity Forms) the emails coming in as Hello <[email protected]>

I have checked the Force From Name Replacement, but this still shows the From Name as Hello?

I have checked the documentation, but I don’t see anything around the above.

Cheers.

@gcweb, can you start a new support thread.

Thank you

ok, thank you! but I worked out it needed to be updated in Office365.

Okay that is good news.

Can you provide more information to help others who might be running into a similar problem like yours if you don’t mind.

Thank you

That would be helpful, considering I have a client who’s running into the same problem with the same service.

I’m still not seeing the correct “From Name” override when the emails come in.

Hi, is your issue similar to gcweb above?

Hi, if it is… I’ve just emailed my IT guy and once he replies, I’ll post his answer.

Thank you that will help others.

Kind regards

Yes. My issue is pretty much like gcweb’s.

@toad78, It depends on the way the account is pushed to 365, whether it’s a cloud of active directory. In our case, as it is synced with active directory it can be done by updating the User accounts “Display Name”.

In the case of a cloud-based 365 account, it should be “Display Name” under “Contact Information” on the user account.

Hope that helps!

Thank you for sharing. I am sure it will help others with a similar issue to yours.

Kind regards