From Safari the video shows an entire black screen

  • Resolved dualthink

    (@dualthink)


    3 months, 3 weeks ago

    When I view the product from an iPhone with Safari, the video shows a completely black screen. It only happens from Safari. I have tried from Google Chrome and it works correctly

    The page I need help with: [log in to see the link]

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  • Plugin Author Martin Valchev

    (@martinvalchev)

    Hello,

    Thank you for reaching out to us. We tried opening the link you provided on an iPhone in the Safari browser, and the video loads without any issues. We did not encounter a black screen.

    Could you please provide us with the iOS version you are using? If possible, update your device to the latest iOS version and try again.

    Plugin Author Martin Valchev

    (@martinvalchev)

    Haven’t posted in a long time, I hope you have solved the problem. I’m closing the task

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