Front-end: see assigned tickets to you or the agent name of assigned agent?

  • Resolved 1BJK903

    (@1bjk903)


    9 years, 12 months ago

    Is this possible?

    For example, I am the admin and I assign a certain ticket to person x. The problem: this person can’t see in the front-end, that it’s assigned to him. He must go and check the back-end if it’s assigned to him… how can I make a shortcode or a page that gives me access to all tickets that are assigned to a certain person in the front-end? Am I missing something?

    Or, if this isn’t possible, is it possible to show the agent’s name to which the ticket is assigned, @ front-end in the ticket itself?

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Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author julien731

    (@julien731)

    No this is not possible. The plugin is designed for the following use:

    • Agents and admins interact with tickets through the back-end
    • Users interact with tickets on the front-end

    However, it is possible to customize the ticket details on front-end to show the agent’s name. Please refer to the documentation for theme customization.

    Thread Starter 1BJK903

    (@1bjk903)

    I understand, thanks for your answer, but can you give me a hint? I mean, which function do I have to use to show the agents name in that case?

    Plugin Author julien731

    (@julien731)

    If you want to show the agent’s name, you need to get the agent ID from the post meta _wpas_assignee and then use get_user_by() to get the user details.

Viewing 3 replies - 1 through 3 (of 3 total)
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