Frustration at lack of information when ‘incompatible’

  • I’m trying to move a website from another server to Bluehost with the plugin and it’s proving frustrating as the support people were particularly unhelpful in helping me find out why it had failed. All they had to give me was the list of requirements which are on the website anyway at https://www.bluehost.com/help/article/free-wordpress-migration

    www.ads-software.com (cannot be WordPress.com)
    Running WordPress version 4.7 or later
    Running PHP 7.0 or later
    We must have file and database access via FTP, SSH, or a hosting control panel.
    Backups are accepted but do not guarantee a successful migration.
    Less than 2GB (filesize)
    Less than 20MB database size
    No proprietary features
    Free of malware
    Not a multi-site

    I’ve checked in Tools > Site Health > Info > Directories and Sizes and the site I’m transferring is less than 1GB and the database is less than 15MB. It’s possible to access the site with FTP and it’s free of malware because I’ve checked it with Anti-Malware Security and Brute-Force Firewall plugin. It’s on a non-proprietary server that has (only) PHP 7.0 and is running WordPress 5.3.1.

    However it comes up as incompatible.

    I’ve also been sent another compatibility list by email which lists

    The site must be a WordPress site
    The combined size of the site files must be under 2G
    The database for the site must be under 20M
    WordPress version 4.7 or higher
    PHP version 7.0 or higher
    Must not be a multisite
    Must have enough available disk space to store the backup

    I’d really like to know why it failed but the only information I’m given is

    That didn’t work:
    Let’s bring in the pros.
    This can happen if you have a multisite, alternate directory structures, or certain themes or plugins. The transfer might require some extra steps, or we might need to look at other options.

    Give us a call at 888-401-4678.

    So there is an indication that it could be a theme or a plugin that is causing the issue because the site I’m transferring has no alternative directory structure and isn’t multisite.

    I’d really like to know which plugins or themes could be an issue – and is that whether they are activated or not?

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  • Why don’t you disable all your plugins and revert to a generic theme like Twenty Seventeen and try again?

    The worst I see happening is you might need to reinstall the theme and plugins manually. Depending on how the migrator deals with the database you might need to actually reinstall those affected themes and plugins but probably not. An install and enable will probably suffice.

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