FTP Access

Hey guys just checking in bc I am still trying to get this sorted…thanks!

Hi @prime-local,

I’d suggest that you google “wordpress is asking for ftp credentials”. You’ll see that this is a WordPress issue, not a Wordfence one. And you should get to many resources telling you how to handle this issue. From what I could understand (I’m not a programmer), it varies depending on server and WP configurations.

Hi @prime-local,

This is likely a permissions issue and if you try logging in to your site via FTP/SSH or any file browser your web host is providing, you should hopefully be able to remove the files that way. If you can’t then you’ll have to reach out to your web host for assistance.

You can find some more information in this thread on www.ads-software.com.

Good luck!

Hey All ??

I very much appreciate all the responses but respectfully it doesn’t answer the question. Is it normal for WF to request access to FTP? Now before everyone goes all sideways on me, I have many sites installed on the SAME server and NO other sites are requesting access to FTP to delete or repair files. So what’s triggering this install of WF to ask for credentials? I’ve NEVER had to manually enter FTP credentials for a WP site to access what it needed via plugin or whatever. Where does one even do that in WF / WP?

Hi again,
As cbrandt above explained, Wordfence isn’t requesting access to FTP. When you are accessing your site you are always doing so via a specific server user. Different users on a sever have access to different things. WordPress is asking you to enter FTP credentials because you are attempting to access a file you don’t have permission to access via the server user WordPress is currently running as.

I do not manage your server so I can’t explain why you don’t have access to the files. If it’s malware, it could be because whoever placed it there intentionally changed permission on the files to prevent you from deleting them.

I do not recommend you use the WordPress FTP function to access the files. I recommend you use actual FTP or use your web hosts control panel to delete the files. There, you will also be able to check owner and permissions on the files.