FTP Connection error

  • I am trying to install a plug-in. The WP screen asks me for FTP credentials. I keep getting an error.

    Failed to connect to FTP Server 64.150.185.71:21

    Hostname: 64.150.185.71
    FTP Username XXXX
    FTP Password XXXX
    Connection Type: FTP

    The Username and Password are 100% correct. I can connect via Dreamweaver and Filezilla using the same. I submitted a ticket to my hosting company and they have verified that those are correct. The tech support at the hosting company replied…

    I used filezilla and connected to the server using the credentials that you provided and did not have any issues. I was able to get in to the server and changed directories using both active mode and passive mode in FTP. I also went to ftp://64.150.185.71 and was able to get to the site and browse around in a browser to various directories in the httpdocs directory. I used Firefox, IE and Google chrome and all prompted me for a username and password.

    PLEASE HELP!!! WHY AM I GETTING THIS ERROR?

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