FTP Transfer Issue / WordPress

I suggest you to keep contacting the hosting tech support. If you did not create a backup, you will have to wait until you get a response. It is strange that the files “just vanished”, I suggest you to get more information about that.

I haven’t been able to login to my client’s site via WordPress. Is this because the FTP files have gone missing? Surely I could still login??
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My question is:
Is there any way through WordPress I can get the files? Although I can’t log in??

WordPress IS those files (or part of those files). So if all the files are indeed gone, then you have no WordPress site and nothing to log in to.

As a2hostingrj suggested, your best bet is to wait for a response from your “host” and hope that they indeed have backups that they can restore for you.

But as you’ve waited for 3 weeks already, if you’re looking for a path forward now or if your host isn’t able to do this “Restore environment” for you, here are some thoughts worth exploring:

The WordPress software itself can be downloaded from here: https://www.ads-software.com/download/. But this will obviously not have any of your uploaded media, themes & plugins, and any customizations.

Also, the error message and the need to “Restore environment” both seem to suggest that there’s more that is wrong with this hosting account than just the WordPress files missing.

Are you able to login to the hosting control panel at all? Is the WordPress site’s database still there?

I don’t know what sort of hosting you’re dealing with… but are you able to create a new “environment” and start over? I’m hoping you have the complete site on your dev server (as all this started when you were transferring the finished site over to the client’s hosting.)

Just some food for thought.

Good luck!

Thanks for your replies.

After being in contact with the hosting provider again (gosh know how many times) they have ‘restored the environment’ but haven’t can’t find the ‘database’.

So I can see the old website, I can see some of the files for the new website, but I can’t login to WordPress & the URL looks like this…

https://gordonandgray.com.au/newsite/login

Any ideas?

So I can see the old website, I can see some of the files for the new website, but I can’t login to WordPress & the URL looks like this…

The WordPress site has part of it serving URLs from https://examples.com/newsite/, while other parts use https://example.com/ (I’m referring to the WordPress site, not the old site).

It’s possible to configure WordPress as such, but I don’t think that’s what’s going on here. Also, as you’ll probably want to keep the old site live while you sort out the new WordPress site, I’ll advise that you configure the site to use the same consistent temporary URL — until you’re ready to roll over again.

It appears your WordPress files are all inside the /newsite/ folder. So look for the site’s wp-config.php file inside this folder, and add the following two lines:

define( 'WP_HOME', 'https://example.com/newsite' );
define( 'WP_SITEURL', 'https://example.com/newsite' );

This should make the site accessible from https://example.com/newsite/ and allow you to log in from https://example.com/newsite/wp-login.php

(By the way, here is the official guide on changing a WordPress site address: https://www.ads-software.com/support/article/changing-the-site-url/ )

NB: Replace example.com in all URLs above with your own domain name!

And note that I’m here with you for as long as it takes to get this completely sorted out, so feel free to report any issues you may have.

Good luck!

Thanks so much,

Having been chatting with the hosting company – there is nothing they can do as there is no backup of the database for the new website.
Which means that I have to recreate the website all over again.
This time with a different hosting company!