FTPS Login Information

  • Hi there,

    I’m having issues getting WP Rocket to work on my site, so I’ve inquired with them for some help. In order to assess, they need to gain access to my FTPS login. I was sent information from BlueHost for my FTP login, but this doesn’t seem to be helping. Can you help me confirm that 1) my FTP login is not specific to a certain IP address and 2) help me confirm my FPTS (or FTP) login credentials? I realize this information cannot be shared in public forum, but am not sure how to begin a secure conversation to ask these questions.

    Any help is much appreciated.

    Cheers

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    You’ll need to speak to Bluehost’s support about this.

    WordPress has no control over FTP.

    It’s not unusual for support developers to request FTP login credentials. It shouldn’t be IP specific although you would have to ask Bluehost to confirm. What about admin access? Have they requested that? Perhaps there are configuration issues that could be resolved that way. Do your FTP credentials work for you?

Viewing 2 replies - 1 through 2 (of 2 total)
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