Full of bugs; atrocious support

I purchased the Developer’s version last year, and I’ve contacted support since OCTOBER of 2013 about how the recurring events was broken. I have an event that occurs on the 1st Friday of every month and ends at 12:30am on Saturday and another that occurs on the 3rd Friday of every month and ends at 12:30am on Saturday. Both those events, since October, have been okay for the first instance, but repeat on the 1st and 3rd THURSDAYS instead. Gave them my backend login and FTP, and I would have to HOUND THEM for updates every few weeks – they would not take initiative to check on something until I asked, and then they would respond within the hour, as if they had simply “forgotten” about open tickets.

Twice after I’d hounded them, they sent me “updates” to the plugin and asked me to check. Are they incapable of opening up a browser on their own to check if the fixes worked? Twice these did nothing. This last time, they claimed to have “fixed” it again by changing the timezone of both my plugin and on WordPress to London – which caused all my events to now show as starting at 3:30am and 4:30am! Of course, they again asked me to check to see if it was fixed rather than loading up the page and seeing all my messed up events in the middle of a registration drive.

Freaking brilliant, this lot. Over and over again I’ve said, if you can’t fix things in a timely manner (and 5 months for the same bug is not timely) that the previous calendar plugin I’d used (All-in-One Event Calendar) could do without issue, then they should refund me. Nope, they just keep beating around the bush. I’m done with this. I’m going to see if I can get my credit card company is willing to reverse the wasted $79 I paid for this POS.