Full page PDF not displaying correctly

  • Resolved cedricpa

    (@cedricpa)


    3 years, 11 months ago

    Hello,

    I am having trouble with the full page PDF option. Whenever I try to download the page, I get this error in Firefox :

    CanvasRenderingContext2D.createPattern: Passed-in canvas has height 0

    This does not occur when I use Chrome, but the file that I get displays only a portion of the page (what is visible on screen), not the rest.

    Is there something I can do to fix this ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Could you please complete the following steps in order to detect the problem and find its solution:

    1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
    2) Deactivate all of your plugins except PDF & Print and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Contact us back with information about the results.

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

Viewing 2 replies - 1 through 2 (of 2 total)
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