Full Restore Freezing Website

  • Resolved brandonturpin

    (@brandonturpin)


    8 years, 7 months ago

    When trying to complete a restoration from Amazon S3, after I click backup the notification that it is preparing the backup comes up… then the screen will freeze till Google Chrome tells me it is non responsive. If I wait long enough it will become responsive and all the processes error out.

    Retrieving (if necessary) and preparing backup files…

    XDownload plugins (Apr 06, 2016 19:56):
    Error: Download failed
    S3 Error: Failed to download backup_2016-04-06-1956_The_Mommy_Scoop_562546340c24-plugins.zip. Check your permissions and credentials.

    XDownload themes (Apr 06, 2016 19:56):
    Error: Download failed
    S3 Error: Failed to download backup_2016-04-06-1956_The_Mommy_Scoop_562546340c24-themes.zip. Check your permissions and credentials.

    XDownload uploads (Apr 06, 2016 19:56):
    Error: Download failed
    S3 Error: Failed to download . Check your permissions and credentials.

    XDownload others (Apr 06, 2016 19:56):
    Error: Download failed

    XDownload db (Apr 06, 2016 19:56):
    Error: Download failed
    S3 Error: Failed to download backup_2016-04-06-1956_The_Mommy_Scoop_562546340c24-db.gz. Check your permissions and credentials.

    We are wanting to purchase the developers premium version, but if this is going to be an on going issue we may need to look elsewhere for a more reliable backup solution.

    I opened the logs and there are no backup logs for the failed restore. Please help me so we can purchase the premium plugin.

    https://www.ads-software.com/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter brandonturpin

    (@brandonturpin)

    Download plugins (Apr 12, 2016 21:34):
    Error: Download failed
    backup_2016-04-12-2134_The_Mommy_Scoop_3e049d082a82-plugins.zip: The backup archive for this file could not be found. The remote storage method in use (none) does not allow us to retrieve files. To perform any restoration using UpdraftPlus, you will need to obtain a copy of this file and place it inside UpdraftPlus’s working folder (updraft)

    > The backup is on Amazon S3

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    This indicates that the site that you want to restore to does not have the correct credentials to access S3. Could you double check that the credentials are correct?

    Alternatively, you can download the backup files directly from the S3 website – https://console.aws.amazon.com/console/home -, and then upload them to UpdraftPlus.

    Thread Starter brandonturpin

    (@brandonturpin)

    Yes, the credentials are correct, the test runs successfully, and the sites are being backed up just fine. Some times it does do the restore just fine… Often not.

    Unfortunately downloading them directly from S3 would not work, we are using this for our customers that do not have access.

    Maybe updraft plus isn’t going to work for what we need, we just want to make sure it will before we pay for any upgrade.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    It may be that the download of the files is being blocked by a firewall. Could you ask the server host/admin to check their firewall logs?

    Plugin Author David Anderson

    (@davidanderson)

    You can also download your backups from S3 manually – i.e. visit https://console.aws.amazon.com/s3 – and FTP them up into wp-content/updraft on your site. Then press the ‘rescan local storage’ link in the ‘Existing Backups’ tab.

    David

Viewing 5 replies - 1 through 5 (of 5 total)
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