Full Width Slider Problems

  • sandcrawler

    (@sandcrawler)


    7 years ago

    Hi Guys,

    First time here, but having awful problems after updating to 4.9 with the full width slider. Most other little quirks have been fixed by authors updating plugins (which is always appreciated!!) or by cache clearing etc.

    https://prnt.sc/hdvnbt

    The screen shot above shows the full width slider configuration, then into a specific slide configuration and this is what I see.

    If I access previously configured slides (before 4.9 update) they appear to be fine. However, on configuring a new slide after everything I try on any browser I am having no luck.

    Any pointers to what this may be or what I could try to see what is happening would be very much appreciated.

    NOTE: I do not have a page to display the issue on as I cannot even get to configuring the slider.

    Kind regards
    Lee

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    – Are you using a plugin for this "full width slider" feature? Yes? What’s the full name of this plugin? Where did you download it from?
    – Is this a feature of your active theme? Yes? What’s the full name of this theme? Where did you download it from?

    https://make.www.ads-software.com/support/handbook/forum-welcome/#include-as-much-information-as-possible

    Thread Starter sandcrawler

    (@sandcrawler)

    Thanks for getting back t-p.

    Feature of active theme.
    Divi Theme
    I did not originally install this site, it is something I have picked up so not sure where the original download location of the theme was. And there are no records.

    The website this is affecting (not that the issue shows as I cannot configure) is https://www.ovenkingshop.co.uk

    The Divi theme appears to be up to date.

    Is the point we are getting to here that it is related to an issue with the theme rather than WP itself?
    Should I be raising this issue on the forums for the theme?

    Moderator t-p

    (@t-p)

    The Divi theme appears to be up to date.

    – For pro or commercial product support please contact the author directly on their site.

    https://www.elegantthemes.com/forum/

    – As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

    Hello All,

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Full Width Slider Problems’ is closed to new replies.