function file is missing!

  • Hi, I am not the developer of my website but owner and updated some plug ins on my site and after a blank page appeared with the notice in the top left corner: function file is missing! I can’t seem to log into my account either as the same notice page comes up. I think I might be logged out for security or updated plug ins that weren’t needed. I don’t know but don’t no how to erase what I did because I can’t log in. Any advice much appreciated! X

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • You will need to rollback to a backup you made before you upgraded the plugins. If you do not have or made a backup before updating, ask your developer or hosting provider.

    Alternatively, you can access the site through FTP and see if the functions file is indeed missing, and put it back form a local copy of your theme.

    • This reply was modified 1 year, 5 months ago by eagerbob.
    Thread Starter melissaspiccia

    (@melissaspiccia)

    Thanks @eagerbob for the info I appreciate it as I don’t have a clue! Quick question, how can you rollback to backup if you can not log in? And how do you access the site through FTP? Thank you M

    Backups you will find, normally, in the dashboard/control panel of your hosting provider of your website. *If* there are daily or weekly backups there is a possibility to restore the site to a certain point in time. If you do not have access to the control panel, ask them. Or your developer.

    For FTP access you use an FTP program. If you do not know what that is, you probably should not bother. Ask your developer.

    Thread Starter melissaspiccia

    (@melissaspiccia)

    Ok thank you! I’ll take a look at my hosting provider and see if I can fix! I’ll leave the FTP for now..

Viewing 4 replies - 1 through 4 (of 4 total)
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