Functional…

  • It’s been functional, but support is terrible. The contact support link doesn’t work, and emailing them I’ve gotten no reply. I seem to have a bug, they charged my customer the wrong amount.
    Using ECWID in WP slows my site, a lot.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    It sounds like something went terribly wrong here — my apologies for the situation.

    When you have a chance, please drop us a line at [email protected] with details on the charge and the info on slowing the site down — we’ll help you sort this.

    Optionally, let us know the details on the online chat. To open it, go to your Ecwid admin > top right corner > get help > open live chat. We’re online 24 hours from Monday till Friday.

    Thread Starter malonejd

    (@malonejd)

    I sent an email to that same address 3 days ago, no reply.
    I refunded the customer, but sent the product out anyway.
    I’ve since placed the same order myself and was charged the correct amount, no idea why this happened I’ve sold many of these without any problem, but had to be within ecwid, the entire sale executes on ecwid. This was only a $4 sample, if it had been a larger order I would have been really PO, instead I’m concerned that this will happen again. This business is tough enough as it is.
    I guess this is what it takes to get support, same thing with Hubspot a couple years bag, had to post a public comment to get support, actually never got support, they just got PO, tried to have my review removed. What’s the world coming to.

    • This reply was modified 1 year, 5 months ago by malonejd.

    Hi!

    I’m extremely sorry to hear that! Could you, please, send us your email address? We’ll check your request in our queue and raise its priority so that you would get a reply sooner.

    Thank you!

    Hi @malonejd,

    This is Joanna from the Ecwid Customer Care team.

    I’m sorry that you faced these issues! We found your original request, and I see that an agent replied to you on Tuesday. The answer was sent from the email address [email protected]. Could you please check if you see a reply in your mail inbox? Just in case, I resent the agent’s reply to your email address again.

    As for the slow loading issue, may I ask what service you used to check the speed of your website? Do you reproduce the slow loading issue visually?

    I’ve checked your website with Pingdom speed test tool, and haven’t reproduced the issue – it showed 1.28s website load time which is a good result, screenshot: https://ecwid.d.pr/i/iCBT5n

    Please, let us know what pages you’re testing and what tool you use for measuring website speed (if any) so that we could investigate it further. Thank you!

    Looking forward to hearing from you!

Viewing 4 replies - 1 through 4 (of 4 total)
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