great plugin

Hello @zenessa25 ,

I’m sorry to read your writing. First of all, I would like to point out that we did not want to evoke negative feelings in you. However, we do not understand its logic:

a) You like the our review software, but do not recommend it to others, and even worsen its evaluation, thus hindering its development.

b) Of course, delete the plugin when you want it. (Like all other plugins …) Do you find it aggressive that we want to help if you have problem with the plugin? How do we communicate this then?

c) Gathering opinions is not considered problematic. Anyone who doesn’t like it, won’t use our software either, they won’t even care about the whole thing. For those who like and are free users, this way we can give them more features in a way that developers can also benefit from.

We regret that you scored our free software this way. We hope we can improve the image about us and then modify the rating thus supporting the free software development.

Feel free to write us: [email protected]

Thank you for your text and your time,
Tom

Thanks for your prompt message.

A) I tried to be fair by mentioning the product looks good, I didn’t point out that I didn’t have a proper look but that it promising on first impressions. I also pointed out, to be equally fair that the reviews shown are likely stemming from the promise of a free gift rather than proper plugin evaluation. It’s a matter of ethics. How can someone trust a company called ‘Trust Index’ if the reviews are obtained via reward. I’ll point out Amazon has been known to ban sellers for such review practices and its against their policy. It’s called customer manipulation reviews and on their marketplace and others such as such Etsy it is banned because I know these marketplaces aren’t relevant here but its to show you I am not the only one who doesn’t like customer manipulated reviews.

B)The wording, although perhaps not intended did come across as harsh. ‘Do not’ is aggressive and is a command.

C) I understand you need to obtain reviews for social proof but I will give you the example of my customer experience. After I signed up and saw that I needed to jump through all these hoops for a trial I began to worry about my personal data and quickly made sure all links via my Facebook page were removed, because trust was broken.

On closer inspection I dont think there was any worry with privacy data but the doubt was planted by manipulated reviews.

I started to double-guess all the 5 stars reviews I read that lead me to download the plugin, not knowing if they were legitimate or someone just wanted pro features. I felt duped.

If the offer was my email address or even signing up in exchange for a free trial I wouldnt have cared. Its adding the review into the mix that’s problematic.

I will delete this review tomorrow as I don’t want to hinder a small business, I just wanted to express my point-of-view.

Dear @zenessa25 ,

We appreciate your time and opinion!

We have modified the “do not” term and stopped offering PRO package. Offering free trial could not be a big gift, because it is a “trial”, but if you use our review plugin without registration, it is forever-free. These will be active in the next update package. (Some days)

So, we will figure out something else to entice new users to use our review marketing plugin.

Thank you again,
Tom