Future deposit

  • Resolved multiday

    (@multiday)


    7 months ago

    Hi I'm a beginner and today ive had three purchases with status of future deposit in the transactions list under deposit date. Customer says the money hasnt gone from her account and Im not sure what future deposit means.



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Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there, @multiday! Thanks for contacting us. I’m happy to help you.

    First, welcome to WooCommerce! We are thrilled to have you with us!

    I checked your site and it only gave me the option to pay with credit card. Did you have any other option available before?

    Can you please share a screenshot of the order notes on one of those? Please remove any sensitive information before sharing it here. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Here’s an example of what we need:

    https://snipboard.io/ga15Gu.jpg

    Can you also share a screenshot of what you see on WooCommerce > Settings > Payments > WooPayments > Scroll down to the Transactions section.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter multiday

    (@multiday)

    Thank you for responding.
    The status has changed now, as you can see. Even though it was only yesterday, none of the items have the status ‘Future Deposit’ currently.
    https://snipboard.io/1EBo6Y.jpg
    https://snipboard.io/jMUiHW.jpg
    https://snipboard.io/rIEa7J.jpg

    Hey, @multiday!

    The status has changed now, as you can see. Even though it was only yesterday, none of the items have the status ‘Future Deposit’ currently.

    So, to confirm, is the issue is resolved or are you still facing issues? ??

    Was everything all right with the orders and payments?

    If you are still facing issues, please let us know so we can assist you further.

    If this status shows again, please take a screenshot and share it with us so we can take a look. (please remeber to remove sensitive information before posting it).

    Have a wonderful day!

    Thread Starter multiday

    (@multiday)

    Yes it has resolved itself. I just had to wait a week… Thank you for your attention.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @multiday,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Future deposit’ is closed to new replies.