G-Pay doesnt work with subscription

  • Resolved cagsanovic

    (@cagsanovic)


    4 years, 5 months ago

    I had 12 logs of orders from G pay. But none of them is successful.
    I cant see orders or subscriptions on woocommerce.

    I am using [‘billingAddressRequired’] = true;

    Every order has 2 logs
    https://i.snipboard.io/iderpu.jpg

    Normally it should be 3 for every successful order, for ex:
    https://i.snipboard.io/mna0o1.jpg)

    My product is “simple subscription” and “virtual product” with 3 day free trial.
    At first, I thought that 3 day free trial doesnt work with G pay, I have removed it. Got 2 more logs of order but still not worked. So this isnt the issue.

    I am trying to find why they aren’t counted as subscriptions/orders.

    This is a content of the log in stripe.
    https://pastie.org/p/0uueGsi8ANbE3fA5d2TNWn

    • This topic was modified 4 years, 5 months ago by cagsanovic.
    • This topic was modified 4 years, 5 months ago by cagsanovic.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @cagsanovic,

    Subscriptions with GPay work perfectly for me and I don’t have any reports of it not working for merchants.

    Based on your screenshots I can see it’s working fine. The payment method is being attached to the customer for the subscriptions. You’re saying there is no subscription created?

    That’s not a Stripe plugin issue. Did you navigate to the WooCommerce > Subscriptions page in the WordPress admin and confirm there is no subscription?

    Thread Starter cagsanovic

    (@cagsanovic)

    @mrclayton Yes its confirmed. None in orders, and none in subscriptions.
    The problem is, on stripe, I see only 2 lines for each order, as I said its 3 on successful orders (apple pay).
    And if you check the log, on the most bottom it says “used”: false

    I am using “stripe payment button”, and disabled G pay in woocommerce > payments page, can it be the reason ?
    https://i.snipboard.io/zKSaWp.jpg
    This is because I dont want to show 2 buttons do the same G pay method.

    • This reply was modified 4 years, 5 months ago by cagsanovic.
    • This reply was modified 4 years, 5 months ago by cagsanovic.
    • This reply was modified 4 years, 5 months ago by cagsanovic.
    • This reply was modified 4 years, 5 months ago by cagsanovic.
    • This reply was modified 4 years, 5 months ago by cagsanovic.
    Plugin Author Payment Plugins

    (@mrclayton)

    @cagsanovic,

    Well if it’s a subscription with a trail then you naturally won’t have a 3rd line item for the payment because the payment is not due yet. That’s weird you don’t have a subscription object being created. That’s not an issue with the Stipe plugin, that’s something you should talk to WC about regarding the WCS plugin.

    Remember you have done some customization on your site to, that could be the cause.

    Kind Regards,

    Thread Starter cagsanovic

    (@cagsanovic)

    @mrclayton I have the 3rd line in same situation but for Apple pay.
    After removing the free trial, I have also got an order but 2 lines again.
    Normally, do you see just 2 lines of log, in 1 order ? Thats strange why it says “used”: false in the order.

    I actu?ally just changed [‘billingAddressRequired’] = false;
    but then changed back to default value of “true” before that.

    But I will re-upload wc-stripe.min.js

    and try with that one.

    • This reply was modified 4 years, 5 months ago by cagsanovic.
    Thread Starter cagsanovic

    (@cagsanovic)

    I have not enabled G pay both in woocommerce and product, but just enable stripe payment gateway, is it the problem ?

    Plugin Author Payment Plugins

    (@mrclayton)

    When you say stripe payment gateway are you referring to the payment request gateway? Or are you talking about another plug-in?

    Thread Starter cagsanovic

    (@cagsanovic)

    @mrclayton
    I am referring “payment request gateway” by Stripe. The purple button which does the same with G pay. I am using your plugin.

    • This reply was modified 4 years, 5 months ago by cagsanovic.
    Thread Starter cagsanovic

    (@cagsanovic)

    Issue has been solved. It was because of the woocommerce which needs email address to be sent. You can set it resolved. Thanks for your help.

Viewing 8 replies - 1 through 8 (of 8 total)
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