GA cookies stay after removing consent

  • Resolved Eva

    (@eva29)


    2 years, 2 months ago

    Hello,

    I’m having a problem with Google Analytics cookies. They stay after I remove my consent.

    When I do not accept statistics cookies, GA cookies are not set. But when I accept all cookies and then update my choice and remove consent for all categories, cookies are not updated and they stay, even when I create the reload function in mu-plugins folder.

    I looked in the wizard settings, I do not see anything about that. Does someone know what I should do? Thanks a lot!

    Please find some screenshots of my settings below:
    https://kdrive.infomaniak.com/app/share/291159/9e0d24f0-cb21-4c4a-be8b-888962854fdc

    Kind regards,
    Eva

    • This topic was modified 2 years, 2 months ago by Eva.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @eva29,

    I see you’re using Google Site Kit, could you post your URL so I can check to see the configuration? This way I have a better way of understanding what is left in the browser.

    To actively remove cookie, you could enable the so-called CookieShredder, https://complianz.io/introducing-the-cookieshredder/

    It’s part of “Consent per Service”, which can be enabled under Wizard – Consent – Services, 1st question.

    It will take about an hour to work, as it is cached.

    Let me know! regards Aert

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @eva29,

    Anyway I can help? Let me know!

    regards Aert

Viewing 2 replies - 1 through 2 (of 2 total)
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