GA E-Commerce tracking stopped performing

  • Resolved databell96

    (@databell96)


    6 years, 4 months ago

    About two weeks ago, our e-commerce tracking just stopped working. No data on sales have happened since October 10th and I’m not sure why. Enhanced E-Commerce appears.

    Here’s an image to show the flatline:
    https://www.countertopfoods.com/wp-content/uploads/2018/10/countertop-analytics.jpg

    Why did this stop and what can I do to get the e-com analytics back?

    
### WordPress Environment ###

Home URL: https://www.countertopfoods.com
Site URL: https://www.countertopfoods.com
WC Version: 3.4.7
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.32-0ubuntu0.16.04.1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.7.23-23-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.7
WC Database Prefix: aluwp_
Total Database Size: 74.49MB
Database Data Size: 50.01MB
Database Index Size: 24.48MB
aluwp_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB
aluwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
aluwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
aluwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
aluwp_woocommerce_order_items: Data: 0.38MB + Index: 0.16MB
aluwp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 4.03MB
aluwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
aluwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
aluwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
aluwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
aluwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
aluwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
aluwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
aluwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
aluwp_aryo_activity_log: Data: 0.23MB + Index: 0.00MB
aluwp_blc_filters: Data: 0.02MB + Index: 0.00MB
aluwp_blc_instances: Data: 0.02MB + Index: 0.05MB
aluwp_blc_links: Data: 0.02MB + Index: 0.06MB
aluwp_blc_synch: Data: 0.02MB + Index: 0.02MB
aluwp_cf7dbplugin_st: Data: 0.02MB + Index: 0.00MB
aluwp_cf7dbplugin_submits: Data: 0.14MB + Index: 0.14MB
aluwp_commentmeta: Data: 0.11MB + Index: 0.13MB
aluwp_comments: Data: 2.52MB + Index: 1.23MB
aluwp_duplicator_packages: Data: 0.02MB + Index: 0.02MB
aluwp_event_hours: Data: 0.00MB + Index: 0.00MB
aluwp_gb_ocu_customers: Data: 0.27MB + Index: 0.03MB
aluwp_gb_ocu_funnels: Data: 0.02MB + Index: 0.02MB
aluwp_itsec_distributed_storage: Data: 4.02MB + Index: 0.02MB
aluwp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB
aluwp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB
aluwp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB
aluwp_itsec_logs: Data: 5.02MB + Index: 0.33MB
aluwp_itsec_temp: Data: 0.02MB + Index: 0.06MB
aluwp_layerslider: Data: 0.02MB + Index: 0.00MB
aluwp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB
aluwp_links: Data: 0.02MB + Index: 0.02MB
aluwp_options: Data: 3.41MB + Index: 0.11MB
aluwp_postmeta: Data: 15.52MB + Index: 11.03MB
aluwp_posts: Data: 1.52MB + Index: 0.42MB
aluwp_revslider_css: Data: 0.13MB + Index: 0.00MB
aluwp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB
aluwp_revslider_navigations: Data: 0.02MB + Index: 0.00MB
aluwp_revslider_sliders: Data: 0.02MB + Index: 0.00MB
aluwp_revslider_slides: Data: 0.02MB + Index: 0.00MB
aluwp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB
aluwp_smush_dir_images: Data: 0.02MB + Index: 0.03MB
aluwp_tcb_api_error_log: Data: 0.05MB + Index: 0.00MB
aluwp_termmeta: Data: 0.02MB + Index: 0.03MB
aluwp_terms: Data: 0.02MB + Index: 0.03MB
aluwp_term_relationships: Data: 0.05MB + Index: 0.02MB
aluwp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
aluwp_tve_leads_contacts: Data: 0.13MB + Index: 0.00MB
aluwp_tve_leads_contact_download: Data: 0.02MB + Index: 0.00MB
aluwp_tve_leads_event_log: Data: 2.52MB + Index: 1.94MB
aluwp_tve_leads_form_variations: Data: 0.13MB + Index: 0.06MB
aluwp_tve_leads_group_options: Data: 0.02MB + Index: 0.00MB
aluwp_tve_leads_saved_group_options: Data: 0.02MB + Index: 0.00MB
aluwp_tve_leads_split_test: Data: 0.02MB + Index: 0.00MB
aluwp_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB
aluwp_usermeta: Data: 6.52MB + Index: 3.03MB
aluwp_users: Data: 0.20MB + Index: 0.23MB
aluwp_wc_download_log: Data: 0.02MB + Index: 0.03MB
aluwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
aluwp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
aluwp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
aluwp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
aluwp_wfBlocks: Data: 0.02MB + Index: 0.02MB
aluwp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB
aluwp_wfConfig: Data: 0.28MB + Index: 0.00MB
aluwp_wfCrawlers: Data: 0.02MB + Index: 0.00MB
aluwp_wfFileMods: Data: 0.02MB + Index: 0.00MB
aluwp_wfHits: Data: 0.02MB + Index: 0.05MB
aluwp_wfHoover: Data: 0.02MB + Index: 0.02MB
aluwp_wfIssues: Data: 0.02MB + Index: 0.00MB
aluwp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
aluwp_wfLeechers: Data: 0.02MB + Index: 0.00MB
aluwp_wfLockedOut: Data: 0.02MB + Index: 0.00MB
aluwp_wfLocs: Data: 0.02MB + Index: 0.00MB
aluwp_wfLogins: Data: 0.02MB + Index: 0.03MB
aluwp_wfNet404s: Data: 0.02MB + Index: 0.02MB
aluwp_wfNotifications: Data: 0.02MB + Index: 0.00MB
aluwp_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
aluwp_wfReverseCache: Data: 0.02MB + Index: 0.00MB
aluwp_wfScanners: Data: 0.02MB + Index: 0.00MB
aluwp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
aluwp_wfStatus: Data: 0.02MB + Index: 0.03MB
aluwp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB
aluwp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
aluwp_yoast_seo_links: Data: 0.06MB + Index: 0.02MB
aluwp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.08MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_options: Data: 0.02MB + Index: 0.03MB
wp_postmeta: Data: 0.02MB + Index: 0.03MB
wp_posts: Data: 0.02MB + Index: 0.06MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB

### Post Type Counts ###

acf-field: 12
acf-field-group: 2
attachment: 246
carousels: 16
custom_css: 1
custom-css-js: 1
customize_changeset: 1
mc4wp-form: 1
nav_menu_item: 20
page: 26
portfolio_page: 3
post: 17
product: 28
recipes: 43
revision: 29
scheduled-action: 7
shop_coupon: 54
shop_order: 1575
shop_order_refund: 20
shop_subscription: 7
slides: 1
tcb_content_template: 4
tcb_lightbox: 3
testimonials: 3
tve_form_type: 3
tve_lead_1c_signup: 1
tve_lead_2s_lightbox: 1
tve_lead_group: 1
tve_lead_shortcode: 2
vc_settings_preset: 1
vc4_templates: 1
wafs: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (44) ###

ActiveCampaign for WooCommerce: by ActiveCampaign – 1.0.1 – Not tested with the active version of WooCommerce
ActiveCampaign: by ActiveCampaign – 7.0
Advanced Custom Fields PRO: by Elliot Condon – 5.6.0
Activity Log: by Activity Log Team – 2.5.1
Autoptimize CriticalCSS.com Power-Up: by Deny Dias & Optimizing Matters – 1.9.0
Autoptimize: by Frank Goossens (futtta) – 2.4.1
iThemes Security: by iThemes – 7.2.0
Contact Form DB: by Michael Simpson – 2.10.27
Contact Form 7: by Takayuki Miyoshi – 5.0.4
Custom Post Type Widgets: by thingsym – 1.1.3
Disable Comments: by Samir Shah – 1.8.0
Duplicate Post: by Enrico Battocchi – 3.2.2
Envato Market: by Envato – 2.0.1
Facebook for WooCommerce: by Facebook – 1.9.6 – Not tested with the active version of WooCommerce
WooCommerce 1 Click Upsells & Downsells: by WooCurve – 1.4.0 – Not tested with the active version of WooCommerce
Instagram Feed Pro Personal: by Smash Balloon – 3.0.5
WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.5
Justuno Social Offers: by Justuno – 1.3
OSD Social Media Sharing: by OSD Web Development Team – 3.5.6
Pinterest Pin It Button On Image Hover And After Post & Page Content: by Weblizar – 2.6.5
Post Type Switcher: by John James Jacoby – 3.1.0
Qode Quick Links: by Qode Themes – 1.0
Thrive Leads: by <a href="https://thrivethemes.com">Thrive Themes</a> – 2.0.57
User Role Editor: by Vladimir Garagulya – 4.46
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.8
WooCommerce Product Feed: by WebAppick – 2.2.22
Advanced Order Export For WooCommerce: by AlgolPlus – 1.5.6
WooCommerce Product Bundles: by WPclever.net – 3.2.4
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.3 – Not tested with the active version of WooCommerce
WooCommerce Export Customer Email: by MH Mithu – 1.3 – Not tested with the active version of WooCommerce
WooCommerce Amazon Pay Gateway: by WooCommerce – 1.7.3 – 1.8.5 is available – Not tested with the active version of WooCommerce
WooCommerce AdWords Conversion Tracking: by Wolf+B?r Agency – 1.4.12
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.5
WooCommerce UPS Shipping: by Automattic – 3.2.1 – 3.2.13 is available – Not tested with the active version of WooCommerce
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.23
WooCommerce Subscribe All the Things: by Prospress Inc. – 2.1.0-rc.1 – Not tested with the active version of WooCommerce
WooCommerce Subscriptions: by Prospress Inc. – 2.2.18 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.7
Yoast SEO: by Team Yoast – 8.4
WP Retina 2x: by Jordy Meow – 5.4.3
WP Sitemap Page: by Tony Archambeau – 1.6.1
WP Smush Pro: by WPMU DEV – 2.7.6
WPMU DEV Dashboard: by WPMU DEV – 4.5.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #15248 - /shop/
Cart: #15450 - /cart/
Checkout: #15451 - /checkout/
My account: #15452 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Citrus Theme Child
Version: 1.0.0
Author URL: https://www.citrusstudios.com
Child Theme: ?
Parent Theme Name: Citrus Theme
Parent Theme Version: 10.1.2
Parent Theme Author URL: https://www.citrusstudios.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: citrus-theme/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.1.0
citrus-theme/woocommerce/cart/cart-shipping.php version 2.5.0 is out of date. The core version is 3.2.0
citrus-theme/woocommerce/cart/cart-totals.php
citrus-theme-child/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/checkout/form-coupon.php version 2.2 is out of date. The core version is 3.4.4
citrus-theme/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.2.0
citrus-theme/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.4.0
citrus-theme-child/woocommerce/emails/admin-new-order.php
citrus-theme-child/woocommerce/emails/customer-on-hold-order.php
citrus-theme-child/woocommerce/emails/customer-processing-order.php
citrus-theme-child/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 3.3.0
citrus-theme-child/woocommerce/emails/plain/admin-new-order.php
citrus-theme/woocommerce/global/form-login.php version 2.1.0 is out of date. The core version is 3.3.0
citrus-theme/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.3.0
citrus-theme/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0
citrus-theme/woocommerce/loop/pagination.php version 2.2.2 is out of date. The core version is 3.3.1
citrus-theme/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0
citrus-theme/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.3.0
citrus-theme/woocommerce/loop/sale-flash.php
citrus-theme/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/myaccount/form-lost-password.php version 2.6.0 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/myaccount/my-address.php
citrus-theme/woocommerce/myaccount/my-orders.php
citrus-theme/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.4.0
citrus-theme/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.4.1
citrus-theme-child/woocommerce/single-product/meta.php
citrus-theme-child/woocommerce/single-product/photoswipe.php
citrus-theme-child/woocommerce/single-product/price.php
citrus-theme-child/woocommerce/single-product/product-attributes.php version 3.0.0 is out of date. The core version is 3.1.0
citrus-theme-child/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.3.2
citrus-theme-child/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.3.2
citrus-theme-child/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.1.0
citrus-theme-child/woocommerce/single-product/related.php
citrus-theme-child/woocommerce/single-product/review-meta.php version 3.0.0 is out of date. The core version is 3.4.0
citrus-theme-child/woocommerce/single-product/review-rating.php version 3.0.0 is out of date. The core version is 3.1.0
citrus-theme-child/woocommerce/single-product/review.php
citrus-theme-child/woocommerce/single-product/sale-flash.php
citrus-theme-child/woocommerce/single-product/share.php
citrus-theme-child/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0
citrus-theme-child/woocommerce/single-product/stock.php
citrus-theme-child/woocommerce/single-product/tabs/additional-information.php
citrus-theme-child/woocommerce/single-product/tabs/description.php
citrus-theme/woocommerce/single-product/tabs/tabs.php
citrus-theme-child/woocommerce/single-product/title.php
citrus-theme-child/woocommerce/single-product/up-sells.php
citrus-theme-child/single-product.php version - is out of date. The core version is 1.6.4

Outdated Templates: ?
					
					
						Learn how to update

### subscriptions ###

WCS_DEBUG: ?
						No
Subscriptions Mode: ?
						Live
Subscriptions Template Theme Overrides: –
Report Cache Enabled: ?
						Yes
Cache Update Failures: ?
						0 failure

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’m experiencing similar issue. Since maybe a week ago, GA isn’t receiving any new orders even though the plugin worked up until that point. Are you sure that this version is compatible with latest version of WooCommerce? I have a feeling that the tracking stopped working around the time I updated Woocommerce

    Same here. I didn’t even update woocommerce or wordpress, the plugin just suddenly stopped working, no add to cart or transaction events.

    • This reply was modified 6 years, 4 months ago by formatz.
    Plugin Author Michael K

    (@mikkamp)

    Automattic Happiness Engineer

    Hi there,

    If tracking all of a sudden stopped working. I would suggest to check if there are any conflicts with any other tracking solutions on your site. The best way to trouble shoot this is to use the Google Tag Manager extension for Chrome. You can enable it to record on your site to see if there are any duplicate issues or other issues reported. If there are any you can take a look at the details to see what might need to be resolved.
    Make sure to try this out while you are not logged in to your site, as by default it won’t add tracking for any administrator users.

    For example the site in the original request is showing a duplicate warning.

    If you can confirm that the tracking data is being sent correctly, then I’d suggest to check for filters in your Google Analytics settings. Make sure there aren’t any filters setup, either for your account or the view, as this could prevent some of the tracked data from showing up.

    The following documentation can be helpful to understand more about filters: https://support.google.com/analytics/answer/1034823?hl=en

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘GA E-Commerce tracking stopped performing’ is closed to new replies.