GA – Enhanced Ecommerce – Product Add To Cart (Not Set)
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Hello,
I’ve recently installed the plugin for GA, enabled all the correct settings and GA is up and running.
However in Conversions > Ecommerce and then looking at shopping behaviour and product adds to cart, it is saying the name of the product is (not set)
Interestingly it basically duplicates the product in the report, it gives the real product a product detail view but no add to carts, then the same product but calling it (not set) with no detail view but the add to cart. If I look at the SKU of both of these products, it’s the exact same.
(not set) – product detail view 0 – product add to cart 1
Actual product name – product detail view 1 – product add to cart 0Not quite sure what is going on here or how to fix it? Any suggestions.
Viewing 8 replies - 1 through 8 (of 8 total)
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Hi @csmcneill
Thanks for getting back so quickly!
Here you go:
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Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) Taxonomies: Product Visibility: exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #83097 - /emk-store/ Basket: #90280 - /emk-cart/ Checkout: #82601 - /checkout/ My account: #82602 - /my-account/ Terms and conditions: #83046 - /terms-and-conditions/ ### Theme ### Name: Uncode Child Version: 1.0.0 Author URL: https://www.undsgn.com Child Theme: ? Parent Theme Name: Uncode Parent Theme Version: 2.4.0.3 Parent Theme Author URL: https://www.undsgn.com WooCommerce Support: ? ### Templates ### Overrides: uncode/woocommerce/archive-product.php uncode/woocommerce/cart/cart-item-data.php uncode/woocommerce/cart/mini-cart.php uncode/woocommerce/checkout/thankyou.php uncode/woocommerce/content-product-cat.php uncode/woocommerce/content-product.php uncode/woocommerce/content-single-product.php uncode/woocommerce/global/form-login.php uncode/woocommerce/global/quantity-input.php uncode/woocommerce/loop/add-to-cart.php uncode/woocommerce/loop/loop-end.php uncode/woocommerce/loop/loop-start.php uncode/woocommerce/loop/pagination.php uncode/woocommerce/myaccount/form-edit-account.php uncode/woocommerce/myaccount/form-login.php uncode/woocommerce/myaccount/form-lost-password.php uncode/woocommerce/myaccount/form-reset-password.php uncode/woocommerce/myaccount/my-account.php uncode/woocommerce/myaccount/orders.php uncode/woocommerce/notices/error.php uncode/woocommerce/notices/notice.php uncode/woocommerce/notices/success.php uncode/woocommerce/order/order-details-customer.php uncode/woocommerce/order/order-details.php uncode/woocommerce/product-searchform.php uncode/woocommerce/single-product/add-to-cart/external.php uncode/woocommerce/single-product/add-to-cart/grouped.php uncode/woocommerce/single-product/add-to-cart/simple.php uncode/woocommerce/single-product/add-to-cart/variable.php uncode/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php uncode/woocommerce/single-product/meta.php uncode/woocommerce/single-product/price.php uncode/woocommerce/single-product/product-image.php uncode/woocommerce/single-product/product-thumbnails.php uncode/woocommerce/single-product/rating.php uncode/woocommerce/single-product/related.php uncode/woocommerce/single-product/review.php uncode/woocommerce/single-product/share.php uncode/woocommerce/single-product/tabs/additional-information.php uncode/woocommerce/single-product/tabs/description.php uncode/woocommerce/single-product/tabs/tabs.php uncode/woocommerce/single-product/up-sells.php uncode/woocommerce/single-product-reviews.php uncode/woocommerce/single-product.php uncode/woocommerce/taxonomy-product-cat.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": - Expanded schema markup: - Debug key: 145e3301-ea33-4530-9dca-c65f4732911d ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Condition: Defaults to "new". Brand: Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Google Product Category: Global Trade Item Number (GTIN): Size system: Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". ### Klarna Payments Request Log ### 2021-09-04 15:43:53: KP Create Session Response code: 400 Response message: {"headers":[],"body":"{\n \"error_code\" : \"BAD_VALUE\",\n \"error_messages\" : [ \"Bad value: order_lines\" ],\n \"correlation_id\" : \"e0f4accf-ab52-4ad3-87b3-8c5f3d072166\"\n}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}} Correlation ID: ### WooCommerce PayPal Payments ### Onboarded: Yes Shop country code: GB PayPal card processing available in country: Yes Pay Later messaging available in country: Yes Vault enabled: Yes ### Action Scheduler ### Complete: 1,578 Oldest: 2021-08-11 13:47:34 +0100 Newest: 2021-09-11 09:34:38 +0100 Failed: 4 Oldest: 2021-09-09 13:53:40 +0100 Newest: 2021-09-09 14:01:21 +0100 Pending: 4 Oldest: 2021-09-11 11:25:50 +0100 Newest: 2021-09-13 11:15:36 +0100 ### WooCommerce Zapier ### Database Version: ? 13 Detailed Logging Enabled: No Legacy Mode Disabled: ? Yes SSL: ? Yes REST API Authentication Key(s): ? 0 Task History Record Count: ? 54 Webhook #14: Zapier #117489477 - Status: disabled - Trigger: order.created - Delivery Count (Last 30 Days): 0 Webhook #13: Zapier #115048531 - Status: active - Trigger: order.paid - Delivery Count (Last 30 Days): 54 Webhook #11: Zapier #116407720 - Status: disabled - Trigger: order.created - Delivery Count (Last 30 Days): 0 Webhook #9: Zapier #115048531 - Status: disabled - Trigger: order.paid - Delivery Count (Last 30 Days): 0 ### Status report information ### Generated at: 2021-09-11 09:47:26 +01:00Hi, thanks for that. There’s nothing obvious in that system status report to explain this behavior.
I have done a bit of testing on a test site of mine using the debug version of the Google Analytics JavaScript which will provide debug messages in the JavaScript console of the browser. Doing that on a test site here: https://wctesting.tk/shop/clothing/accessories-clothing/sunglasses/ I can definitely see that the product name is sent with the add to cart event:
Link to image: https://d.pr/i/Nt7ntoAn example of that debug code can be seen here: https://github.com/WillBrubaker/hiro-ga-debug/blob/main/hiro-ga-debug.php – you could install that as a plugin if you’d like to use it to debug on your own site. given that this is not reproducible in my testing nor are there any other reports of this on our issue tracker, I am left to believe that the behavior on your site is caused by something external to WooCommerce and WooCommerce Google Analytics Integration.
If you are able to reproduce this under the following conditions:
1. An unmodified, default WordPress theme such as Twenty Twenty or [Storefront](https://www.ads-software.com/themes/storefront/) active.
2. No other plugins except for WooCommerce and WooCommerce Google Analytics Integration active.Please do let open an issue here: https://github.com/woocommerce/woocommerce-google-analytics-integration
Viewing 8 replies - 1 through 8 (of 8 total)
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