GA plugin is not working

  • Resolved muchogusto

    (@muchogusto)


    2 months, 1 week ago

    GA only registers visitors from USA, China and Nigeria while I am located in Belgium and have daily visitors and sales to belgian customers via my belgian webshop hoolapola.be.

    The page I need help with: [log in to see the link]

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  • Plugin Support Shameem a11n

    (@shameemreza)

    Hi @muchogusto

    Google introduced Consent Mode in March 2024 to comply with privacy laws in the EEA/UK region. This means website visitors from these regions must now explicitly grant consent for cookies before any analytics tracking occurs.

    Without consent, Google Analytics (GA4) and Google Ads won’t capture user data in these locations. The extension does not provide any UI, like a cookie banner, to let your visitors grant consent for tracking. However, it’s integrated with WP Consent API, so you can pick another extension that provides a user interface that meets your needs.

    Due to this new requirement, you may notice a discrepancy between your store and Google Analytics/Ads data, as users must grant consent for analytics data to be captured on Google’s platforms.

    More info: https://woocommerce.com/document/google-analytics-integration/#section-6

    I hope this helps! If you have any other questions, feel free to ask.

    Plugin Support Shameem a11n

    (@shameemreza)

    Hi @muchogusto

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

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