GA4 being disconnected almost every second day

  • Resolved keengamer

    (@keengamer)


    1 year ago

    Hi, GA4 seems to be disconnected very often and for three of our sites where we use your plugin. I just clicked Report and reset errors so you should have it somewhere, hopefully.

    It’s like every two or three days it’s just losing the connection even though it seems to be connected. I must revalidate it.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter keengamer

    (@keengamer)

    One site has this:

    Detected ErrorsCount: 0Ajax Error Code: NoneAPI Error Code: 401API Error Reason: NoneAPI Error Details: Deconf\AIWP\Google\Service\Exception Object

    The other:

    Count: 2Ajax Error Code: NoneAPI Error Code: 600API Error Reason: NoneAPI Error Details: InvalidArgumentException Object

    Third one is similar. Your plugin does not work at all right now.

    Plugin Author Alin Marcu

    (@deconf)

    You’re using the latest version of the plugin, right?

    InvalidArgumentException may be the cause of the issues you have, the object following the error should give you a clue about the issue. It could be practically anything from server issues (e.g. insufficient memory) to a conflict (e.g. a plugin conflict).

    Thread Starter keengamer

    (@keengamer)

    Yes, the latest release. And I believe the problem was not here before. And it’s not related to our website, see below, that’s the new error. The site was again disconnected just after a few hours…

    Count: 1Ajax Error Code: 624API Error Code: 601API Error Reason: NoneAPI Error Details: Array ( [error] => invalid_grant [error_description] => Token has been expired or revoked. )

    Plugin Author Alin Marcu

    (@deconf)

    Hi,

    Can you update to latest version (all websites) and see how it goes? To be sure the result is conclusive please make sure you update all three websites to Analytics Insights 6.0.4 and re-authorize all.

    @simon_a6, @danniee001 and @aussiepurplecow you had similar issues, you’re feedback is welcomed as well.

    Plugin Author Alin Marcu

    (@deconf)

    I’m marking this as resolved, if there are further issues please feel free to open a new support thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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