GA4 doesnt collect correct data because of plugin

  • Resolved GIANNISCFA

    (@gianniscfa)


    9 months, 3 weeks ago

    Website of the company i work on it has your plugin for 10+ days, its setup correctly and through GTM as well. I am talking about a GA4 account fresh one.

    On google analytics 4 it doesnt collect demographic data such as gender and age, especially gender it shows for 10 days 815 as uknown and 31 as Female thats not possible.

    I been told that the issue is cookie related thats why i posted here.

    In GA i have enable or related options such as GOOGLE SIGNAL, demographic data collection data collection from location etc for 5-7 days.

    In cookie yes dashboard Support GCM IS ENABLED.

    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @gianniscfa,

    Greetings from CookieYes!

    Once the banner is activated, this data will be collected for the users who have accepted the banner. Please let us know if you have this issue for users who have accepted the banner.

    Hello, to understand the process better, i set on GTM a tag by selecting your Cookie Yes plugin and added the website key from Cookie Yes dashboard, everything OK from there,

    after that i have installed GTM plugin and added also added the ga4 code as it is in a snippet plugin you think is ok?

    Altough i have installed the cookie yes plugin should i delete it since i have GTM plugin installed and your tag in GTM as well?

    What do you think the issue is from? GA or something from your plugin ?

    Thanks

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @gtsitsis,

    You shouldn’t use the CookieYes plugin while using the CookieYes CMP template in GTM.

    I deleted it after reading your documentation , i installed it just today 23/5 for 30 minutes to check if the issue persists and i went back to analytics and gender was like 30 % male and 50% female so something is wrong as well with your plugin.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @gtsitsis,

    Please confirm whether you are using the CookieYes plugin or the CookieYes CMP template in GTM now.

    Also, share your site URL to debug this issue closely on your site.

    Right now from GTM https://tagmanager.google.com/, i have set a tag , cookie yes, with website key etc. while preview from GTM i see it says granted tho,

    I could only provide url sir in a E-mail or a personal message because of privacy rules of our company, i hope you understand.

    Thanks

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @gtsitsis,

    You can share it privately via this link.

    Thank you, email sent already.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @gianniscfa,

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Viewing 9 replies - 1 through 9 (of 9 total)
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