Galleries disappeared

  • Resolved otso

    (@otso)


    5 years, 5 months ago

    Hi

    Somehow galleries have disappeared from the site.

    I’ve cleared the cache and removed image optimization plugin and uploaded media library files from backup with Filezilla.

    Inspecting shows the galleries in their place but nothing shows up.

    • This topic was modified 5 years, 5 months ago by otso.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @otso
    Thank you for contacting us regarding your question!

    We tried to reproduce your problems on our testing servers and didn’t have any luck. So most likely there is a conflict with your other plugin or your theme. We hope you understand that we can’t test our products with all other plugins and themes that are available on the market, and we can’t control the other developers. Therefore bad code of other plugins or templates can provoke a lot of problems.
    Please try to deactivate all your plugins one by one and check the issue. Thus you will find out which plugin causes the error. If it won’t help, try to switch temporarily to a standard WordPress theme. Afterwards let us know about the result. This will help our developers to solve your problem faster.

    Can you provide to us link on gallery?

    Best regards,
    Ole

    Thread Starter otso

    (@otso)

    Hi
    I disabled all the the plugins except Supsystic Gallery and the problems still stays.

    Thread Starter otso

    (@otso)

    And images are still visible in admin panel Images List

    Plugin Author supsystic

    (@supsysticcom)

    Please contact us through our
    internal support.
    We will help you to solve the problem.

    Best regards,
    Ole

Viewing 4 replies - 1 through 4 (of 4 total)
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