Gallery Captcha problem with NextGEN Gallery

Hi @onebit

Let’s re-check if the problem is with NextGen Gallery.

1.- Temporarily deactivate all your plugins except NextGen Gallery and those two plugins you need to use.

2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.

3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

If you finally are 100% sure that is only visible with NextGen, please write us back.

– Gaby

I have already tried to do this test, the plug-in that gives problems and that of the gallery the others do not have any kind of interaction on this problem. in this specific moment I can not absolutely change the theme, the theme is the central part of my project, changing it would mean to make a variation too important and get out of the type of project that I’m making. I did a test on another site always using the same plugins, and even in this case by activating the gallery plug-in, changing the folder of the administration page, and entering the Google captcha, the Google captcha does not appear. if you disable the gallery plug-in, the Google captcha appears.

Hi @onebit–
We’d like to take a closer look at the captcha problem . We may need to temporarily deactivate plugins and switch the theme while troubleshooting. Would you feel OK with that? If so, please send us a bug report here: https://www.imagely.com/report-bug , refer back to this forum thread, and let them know Mihai referred you. ??
Thanks!
Mihai

I would have gladly helped you, and I thank you for writing to me. Only I did not have time to wait, I changed the plugin and I find myself in a state too advanced to let you do experiments.
You can easily simulate the situation described by me previously.

Thank you

Hi @onebit

I do understand that you are busy.
The issue is that we need a bug report in our platform to set apart some time for testing. I hope you understand.

We really appreciate these reports from our community. It will only take some minutes.

Many thanks

– Gaby, Customer Support.

and how can I provide you with login credentials without doing it publicly?
you must contact me privately

Hi @onebit!

Once the bug report is open, using our form https://www.imagely.com/report-bug.
We can establish a private communication it’s not open to the public, and freshdesk, our ticket system is managing it.

We do appreciate your collaboration.

– Gaby, Customer Support.

Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

Thanks!

– Gaby, Customer Support.