• Resolved kdemarco2010

    (@kdemarco2010)


    Once you open the lightbox in the gallery, then close the lightbox, the entire page will no longer scroll up and down. This only happen for this plug-in gallery. Nowhere else that I have lightboxes set up do I have any issues.

    The page I need help with: [log in to see the link]

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  • Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @kdemarco2010

    I hope you’re doing well. Thank you for providing the URL for the investigation. After reviewing your website, I have identified the source of the issue. It appears that the conflict is arising from the Simple Lightbox plugin you are using, along with the custom CSS code that is blocking the Essential Blocks Image Gallery lightbox functionality.

    To address this issue, I recommend disabling the lightbox option specifically for the image gallery block. You can achieve this by following the steps outlined in this guide: https://d.pr/i/7K3vWM.

    Once you have disabled the lightbox option from the block controls, please check to see if the issue persists.

    If you have any further questions or concerns, please let me know. I’m here to assist you further. Your feedback is valuable to us, and we appreciate your prompt response.

    Have a nice day.

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @kdemarco2010

    I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

    Thank you for your attention to this matter. I look forward to hearing from you soon.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Gallery causing page to not scroll’ is closed to new replies.