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Resolved ltheiler
(@ltheiler)

5 years, 7 months ago

Hello,

We are getting a JS error in our chrome and firefox developer tools consoles. It reads:

TypeError: gallery.display_settings is undefined8
captions.js:18:13

nggc_get_setting https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/captions.js?ver=5.2.2:18
nggc_adjust https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/captions.js?ver=5.2.2:307

jQuery 2
nggc_adjust https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/captions.js?ver=5.2.2:304
nggcaption https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/captions.js?ver=5.2.2:277

jQuery 3
complete https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/imagesloaded.min.js?ver=5.2.2:7
progress https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/imagesloaded.min.js?ver=5.2.2:7
t https://test1.max-r.com/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_captions/static/imagesloaded.min.js?ver=5.2.2:7

While it’s not causing anything to break or work incorrectly, I’m wondering if this is something you’ve seen before and can help us fix.

I’ve turned off all plugins (the only other one we’re currently running is WP Mail SMTP), changed the theme to Twenty Nineteen and checked on our server requirements. It still shows up even with those changes.

Thank you in advance for any help you can provide.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Support Jaime Segura
(@jaimeimagely)

5 years, 7 months ago

Hi @ltheiler

We want to help you troubleshoot this issue you’re seeing with JS errors. I see you are using Pro Thumbnail Grid as the display type. Unfortunately, www.ads-software.com doesn’t allow us to address pro support questions here in the free forum. We can only address NextGEN Gallery [Free] questions only. Please submit a support request through your member account here: https://www.imagely.com/account. Because we need to work with you on this through your member support ticket, I am going to mark this thread resolved.

Thanks.

Viewing 1 replies (of 1 total)

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