Gallery images not showing

  • Resolved bogalt

    (@bogalt)


    4 years, 7 months ago

    I have created some products, added images to the gallery but none of them is shown. I have been googling all the day but wasn’t able to solve.

    Any idea?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    Issues like the one you describe are most often caused by conflicts with either a plugin or your theme. To verify if that might be the case here, you’ll want to temporarily switch your theme to Storefront. Then, disable all plugins on the site except for WooCommerce, and test for the issue.

    If the issue is gone, you’ll then have to re-enable features one by one, while testing for the issue; until you find out which one is causing this behavior.

    We recommend that these steps are taken on a staging site, which is a clone of your live site that you can modify without risking making any permanent damage to your live site. You can create it using a plugin like WP-Staging: https://www.ads-software.com/plugins/wp-staging/

    This plugin lets you copy and redeploy a WordPress site with minimal work.

    Finally, I wanted to note that the page you shared is a “preview” which can’t be accessed publicly. Please only share links to sections on your site that can be accessed publicly, without needing credentials.

    Thread Starter bogalt

    (@bogalt)

    Fernando, thanks a lot for your quick reply.
    I have already tried that but had no effect. At this point I should ask theme support?

    Plugin Contributor Niels Lange

    (@nielslange)

    I have already tried that but had no effect. At this point I should ask theme support?

    @bogalt Have you already switched to a different theme, e.g. the Storefront theme, as suggested by @fhaps? Contacting the theme support makes only sense if you know that the issue is caused by the current theme.

    If you do switch to the Storefront theme and the problem no longer appears on yur site, then you know that it’s caused by the current theme and contacting the theme developer would be the right step.

    Thread Starter bogalt

    (@bogalt)

    Hi there Niels, yes, i have tried to change the theme and use the Twenty Nineteen/Seventeen/Twenty but nothing changed.

    Thread Starter bogalt

    (@bogalt)

    UPDATE:
    I installed a fresh WP and WooCommerce on another webste (same hosting) and it works. I have realized I have no box saying “Product image” when I try to add a product. Meanwhile, in the fresh installation I have it. Take a look at the img linked. I have tried to reinstall WooCommerce but nothing changed.

    Immage of field missing

    Thread Starter bogalt

    (@bogalt)

    UPDATE: Solved

    Well, I have performed a fresh WP installation in another folder of the website, installed WC and it works now… but i am not sure why.

    Thanks for helping

    • This reply was modified 4 years, 7 months ago by bogalt.
    Thread Starter bogalt

    (@bogalt)

    UPDATE: It was caused by this plugin CocoBasic – Meelo WP

    • This reply was modified 4 years, 7 months ago by bogalt.
Viewing 7 replies - 1 through 7 (of 7 total)
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