Gallery keeps loading every 2 seconds

Hi @haydrionrayel,

We are sorry to hear of the encountered problem. I hope that you wouldn’t mind to temporarily deactivate the plugins excepting NextGen Galery and try again to dismiss the notice.

Hope this helps,
Mihai

Problem is still there, can’t believe you don’t listen

Thanks for installing NextGEN Gallery! Want help creating your first gallery? Launch the Gallery Wizard. If you close this message, you can also launch the Gallery Wizard at any time from the NextGEN Overview page.

Dismiss
UNDEFINED
can’t delete the message, and plugin has loading again every 2 seconds

all plugins are disabled, only nextgen is installed. On wordpress 4.9.8 everything works, but wordpress 5 gave this problem and error. So it is your plugin what has an issue

Hi @haydrionrayel,

I am sorry to hear of the persisting issue. Can you please let us know what WordPress version and what browser are you using?

Thanks,
Mihai

I use WordPress version 5.0.2

But it has also happends to wordpress 5.0 and 5.0.1

all versions of wordpress have this problem, even wordpress 4.9.8. So the problem is your plugin

Thank you very much for your report and for the provided details. I really hope that this will help our developers to figure out why the issue occurs.

Mihai

The same problem.
The plugin loads and loads and loads.
After a while it’s interrupted by the server.
WP 5.0.3

Hi @haydrionrayel,

Please accept my sincere apology on behalf of our company.
There is an open bug report about that “Undefined” message, but the problem never is being described as the plugin loading over and over again.

We want to take a closer look at that problem. We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that? If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

– Gaby, Customer Support

We were able to find that this particular problem will be fixed in our next release NextGen Gallery Version 3.1.8.
I am going to mark this thread as resolved to close it.

Thanks!

– Gaby, Customer Support.

Hello,

i have the same Problem when dose the new Version comes out? In your website changelog you have write that the 3.1.8 is out but i cant download it.