Gallery on Single product is not clickable after update

  • Resolved ckov1

    (@ckov1)


    4 months, 3 weeks ago

    Hi,

    small gallery under big image on single product page is not work tried already to clean cache but still nothing, i see that options there are managed from theme is options , try from there to re-setup but situation is same.

    please advise how to fix this problem

    thanks in advance

    • This topic was modified 4 months, 3 weeks ago by ckov1.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @ckov1,

    I just tested this on your site and I can confirm it’s not working as expected. However, this seems a theme related issue rather than a WooCommerce issue, as it’s working fine on my test sites with one of the default themes.

    Can you please try this with a default theme like Storefront or Twenty Twenty-Four and see if the problem persists? If it works properly with other themes, you can confirm it’s a specific theme issue.

    It seems like you’re using the Hitek theme, which is a third-party product, and thus not developed or supported by us as per our support policy. In that case, we invite you to reach their support here: https://themeforest.net/item/hitek-electronics-woocommerce-theme/33559130/support.

    I wish I could do more, but I trust this points you in the right direction!

    Cheers!
    -OP

    Thread Starter ckov1

    (@ckov1)

    Hi, is correct i am using this theme

    is strange because on local (XAMPP) all ok

    Hey, @ckov1!

    Hi, is correct i am using this theme

    is strange because on local (XAMPP) all ok

    Have you tried switching to a default theme as my colleague suggested to see if the issue persists? ??

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter ckov1

    (@ckov1)

    it must be quicker , because site is public ??

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @ckov1,

    it must be quicker , because site is public ??

    I just checked your site and I see you’re still using the Hitek theme.

    Can you please confirm if you’ve been able to try this with a default theme like?Storefront?or?Twenty Twenty-Four?and see if the problem persists? If it works properly with other themes, you can confirm it’s a specific theme issue.

    Since you’ve already confirmed that you’re using the Hitek theme, have you had the chance to reach out to their support team about this issue already? You can do that here:?https://themeforest.net/item/hitek-electronics-woocommerce-theme/33559130/support.

    Cheers!
    -OP

    Thread Starter ckov1

    (@ckov1)

    all ok now , i restore whole folder plugins and now work

    will see which one make conflict

    thanks for advise

    Hey, @ckov1!

    Glad we were able to help!

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 7 replies - 1 through 7 (of 7 total)
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