'Gallery Settings' & 'Other Options' pages gone after upgrade

  • I am running WP 3.9 and have just upgraded NextGen to Version 2.0.61. Now, when I go to the site and click on a thumbnail image it loads into its own page, instead of having a pop-up Lightbox effect.

    Since the NextGen upgrade, when I go to the Admin panel and try to look at ‘Gallery Settings’ or ‘Other Options’, those pages are blank. That means I cannot put the Lightbox effects back. Everything else in NextGen seems to be okay and I can upload images.

    I have tried deactivating plugins, but it makes no difference.

    Any ideas please?

    Thanks.

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @tig1960 – Have you tried manually re-installing the plugin via FTP over-writing the existing installation? Something may be missing and that could help to sort out the problem if that is the case.

    Thanks!

    – Cais.

    Thread Starter Tig2021

    (@tig1960)

    Thanks, will try. Are there any files I shouldn’t overwrite?

    Plugin Contributor photocrati

    (@photocrati)

    @tig1960 – I would recommend over-writing everything in the /nextgen-gallery/ folder … thanks for asking for the clarification!

    – Cais.

    Thread Starter Tig2021

    (@tig1960)

    Thanks for the advice. I didn’t need to overwrite, as I’ve just updated to the latest NextGen version (2.0.63), but it hasn’t helped – still no ‘Gallery Settings’ or ‘Other Options’ pages.

    Not sure what to do next? It wouldn’t be so bad, perhaps, if I could just turn the Lightbox functionality on, but I’m stuck with enlarged images loading into their own window.

    Not sure what else I can do….

    Plugin Contributor photocrati

    (@photocrati)

    @tig1960 – I agree the update should have accomplished the same thing as over-writing the existing installation so that should eliminate the potential for a corrupted file(s).

    Are you still seeing this issue if you temporarily switch to a default WordPress Twenty series theme? Also make sure to clear any caches (including your browser’s), just in case.

    Thanks!

    – Cais.

    Thread Starter Tig2021

    (@tig1960)

    I haven’t tried. Can I do this and switch back again without corrupting the existing theme and any modifications it has?

    Tig

    Plugin Contributor photocrati

    (@photocrati)

    @tig1960 – In most cases it should not be a problem but I cannot guarantee this one way or the other … you might want to check with the Theme author if the think there will be any issues as they would know much better than anyone else.

    Thanks!

    – Cais.

    Thread Starter Tig2021

    (@tig1960)

    Ha, the theme author doesn’t support that theme any more (not according to his page of themes – the theme is not on there and it’s no sold anywhere now)!

    Plugin Contributor photocrati

    (@photocrati)

    @tig1960 – You may need to just write down all of the settings and/or take screen shots of all of its “options” pages so that if necessary you can restore the theme’s settings.

    Most quality themes will retain their settings during a temporary switch like this but, again, that is also very theme specific as to whether they are 100% saved correctly.

    – Cais.

Viewing 9 replies - 1 through 9 (of 9 total)
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