Gateway unclickable to add credit card info

Hey?@billyjinx,

Thanks for writing to us about our plugin! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. ??

I’ve taken a look at your site and it seems to be working now. Were you able to track this issue down? If so, would you please share the solution for other users?

Thanks,
Tamara ??

@tamarazuk

I am having the same exact problem. I have even tried uninstalling and reinstalling the plug in.

The website I need help with is https://bodyessentialsaromatherapy.com/

Hi, @tamarazuk and @marieeatman

Marie, tt looks like you are getting some Jquery errors on your checkout page. If you are running any sort of caching plugin, I’d check its settings.

I solved our issue by disabling the following the following settings in our caching tool: https://snipboard.io/dzlgN3.jpg

Thanks and good luck! Respond and I’ll be glad to help if I am available.

Thanks!

Hey @billyjinx,

Thanks so much for sharing the solution! Yes, caching plugins that optimize JavaScript files can certainly interfere with Braintree’s scripts so that was a great call.

@marieeatman would you please temporarily deactivate any caching and optimization plugins you are running on your site to confirm if one of these is causing the issue?

Thanks,
Tamara

Thank you @billyjinx and @tamarazuk!
Yay a solution!
I am not quite sure where to go to change those settings as shown in the snippet. I did deactivate my WP Super Cache. From what I see that is the only one I have.
Thanks, Marie

Hi again @tamarazuk and @billyjinx ‘Is there a better cache plugin then what I was running that won’t do this?
Thanks again,
Marie

Me again I deactivated the WP Super Cache and still not working. Someone suggested switching themes? I am using the Generate Press Child theme.

• This reply was modified 4 years, 6 months ago by MarieEatman.

Hey @marieeatman,

I’m sorry to hear that the issue persists after deactivating the WP Super Chace plugin.

Yes, the next troubleshooting step would be temporarily switching themes. Would you please try switching to a default theme like Twenty Twenty and try again to see if that fixes the issue?

Also, would you please head to WooCommerce > Settings > Payments > Braintree (PayPal) and set the “Debug Mode” setting to “Save to Log”?

This will tell our plugin to start logging requests on your server and any script error messages in the browser’s console. As such, please let me know once you have this in place so I can take another look at your site and check the browser’s console for any error messages.

Thanks,
Tamara

Hi @tamarazuk ,
Thank you for your follow up!
I have switched to the twenty twenty theme and changed the debug mode.
Thanks!
Marie

I am able to get to check out and enter a credit card, but I have always been able to on my PC and my phone when no one else could.

• This reply was modified 4 years, 6 months ago by MarieEatman.

Hey @marieeatman,

Thanks so much for giving that a try! It sounds like you only have the PayPal gateway enabled.

Would you please head to WooCommerce > Settings > Payments > Braintree (Credit Card) and ensure that this gateway is fully enabled and configured before giving it another try?

Thanks,
Tamara

Hi @tamarazuk
Thank you for all of your help! Yes, I checked that a couple of days ago and again this morning all set. I have had to get some help on my end to get this resolved. An e-commerce site with a cart that is not working is good. Thank you again!
Marie

Hey @marieeatman,

Thanks so much for checking that out. As a next step, would you please head to WooCommerce > Settings > Payments and share a screenshot of the resulting screen? You can use Snipboard to share screenshots.

Additionally, would you mind please sharing your site’s system status report with me? You can do so by heading to?WooCommerce > Status?and clicking the “Get System Report” then “Copy for support” buttons to copy the support-friendly version of the report. You can then paste this into a tool like?Snippi?or directly in a reply here.?

Thanks,
Tamara

Thanks @tamarazuk !
I couldn’t find get complete report but this is from the log

08-06-2020 @ 06:42:29 – Request
environment: production
uri: generate
data: Array
(
)
duration: 0.56378s

08-06-2020 @ 06:42:29 – Response
data: 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

08-06-2020 @ 06:43:47 – Request
environment: production
uri: generate
data: Array
(
)
duration: 1.96028s

08-06-2020 @ 06:43:47 – Response
data: 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

https://snipboard.io/L8omUn.jpg
I think that works?