Gateway unclickable to add credit card info

  • Resolved billyjinx

    (@billyjinx)


    4 years, 7 months ago

    Hi, the gateway is unclickable in my checkout (i.e. can’t add credit card info to complete a checkout):
    https://drive.google.com/file/d/1GFqjZjxyreXun_djTx2NVdQFCSeJrdnl/view

    – Go to AmericanPan.com
    – click on globe in right corner
    – click on united kingdom
    – add any stock baking pan to cart
    – go to checkout

    Notice that you can’t click to add credit card info.

    I see jquery issues. Not sure about how to resolve.

    We do have Siteground Optimizer and Cloudflare activated.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)

  • Hey @marieeatman,

    I greatly appreciate your patience over the weekend! I hope you had a great one ??

    Thanks so much for sharing the logs and the screenshot here.

    It seems like the credit card gateway is enabled so, as a next step, I’d like to review its configuration. Would you please head to WooCommerce > Settings > Payments > Braintree (Credit Card) and share a screenshot of the resulting screen?

    Thanks,

    Tamara

    @tamarazuk
    Thank you! I appreciate you trying to help!
    I ended up having to have someone go into my backend to see what was going on. It seems when I tightened my security by only allowing my IP address (I got hacked via my website into Braintree) it somehow required my IP address for checkout. Something to do with where that was placed in a file. Moved that requirement to another file and viola it is working! I kind of understand it but don’t know how to explain it.
    Thank you again,
    Matie

    Hey Marie,

    That’s excellent news, I’m glad to hear that you were able to track this down!

    Could I help you with any other questions here?

    Thanks,

    Tamara

    Thank you @tamarazuk I am good!

    Hey @marieeatman,

    Excellent, thanks so much for confirming that for me and thanks so much for marking this as resolved!

    If you experience other issues or have further questions, please feel free to open a new thread to get in touch with our team.

    Cheers,
    Tamara

Viewing 5 replies - 16 through 20 (of 20 total)
  • The topic ‘Gateway unclickable to add credit card info’ is closed to new replies.