GCASH ACCEPTS PAYMENT BUT WON’T APPEAR IN PAYMONGO

  • Hi, I used GCash but the order status didn’t update from pending to processing and the paid amount didn’t appear in the paymongo payment dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Cynder

    (@cynderpaymongo)

    Hi @jeromko94 ,

    I apologize for the late response. To assist you further, may we have the Source ID for the refunded/failed Gcash and GrabPay transaction?

    Source ID can be found on Edit Order view in WooCommerce, under Custom Fields and Starts with src_

    We will send it to PayMongo so they can do a trace.

    To address this properly, you may follow the steps in the article Configure the Plugin, especially the steps in the PayMongo E-Commerce Plugin Version 1.6.x and above UPDATE INSTRUCTIONS to make sure the Plugin is set up properly.

    We can also have a troubleshooting call to investigate this issue further and double-check the settings on your website. Our office is open Monday to Friday, 10 am-6 pm. Please let us know when you are available so that we can schedule the call together with your email address.

    Looking forward to your response.

    Regards,
    Rod Musa
    Paymongo Plugin Customer Support`

    Thread Starter jeromko94

    (@jeromko94)

    Here’s the Source ID

    src_TeifBqNhtZvQ2uAbL7vZtW8b

    Plugin Author Cynder

    (@cynderpaymongo)

    Hi @jeromko94 ,

    According to the PayMongo CS Engineers, the transaction for that source ID is canceled.

    If you already follow the steps in the article Configure the Plugin, especially the steps in the PayMongo E-Commerce Plugin Version 1.7.x and above UPDATE INSTRUCTIONS to make sure the Plugin is set up properly. If you have also already re-install the PayMongo Plugin and it still didn’t work.

    We can have a troubleshooting call to investigate this issue further and double-check the settings on your website. Our office is open Monday to Friday, 10 am-6 pm. Please let us know when you are available so that we can schedule the call together with your email address.

    Looking forward to your response.

    Regards,
    Rod Musa
    Paymongo Plugin Customer Support`

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘GCASH ACCEPTS PAYMENT BUT WON’T APPEAR IN PAYMONGO’ is closed to new replies.