GDE Error: Error retrieving file – if necessary turn off error checking (403:For

Hello,

Your document is clearly accessible without authentication, so I’m not sure why the server you’re on is returning an HTTP 403 response. However this can be quickly bypassed by going to the Advanced tab in GDE Settings and unchecking the option “Check for errors before loading viewer”.

Hope this helps.

Hi,

thank you very much! That solved it!

A minor thing: it does not shows as the document size in the download link “Unknown”. Do you have any idea how to solve this?

Thank you.

Cheers,

Unfortunately that’s a symptom of the same problem. GDE can’t access the document normally to either show it or get its file size because of the 403 header being sent. Turning off that setting tells GDE not to bother checking for either of those things, which in your case helps the document to display anyway but makes checking the file size impossible.

You may want to check the permissions on that folder (or refer to your web host) and investigate why its returning an HTTP 403 response. Then you can turn that setting back on and get the document size.

Thank you for your answer. I will try that, but anyway I can show the PDF as I wanted. For me the problem is solved.

Thank you again.

Cheers,