GDPR & Cookie use

Hi @check2020de – could you please check out this documentation on how to Use Popup Maker and Meet the GDPR Data Privacy Requirements This might help you with your query.

If you still need further clarification, just let us know so that we can forward this to our lead developer.

Thank you!

This doesn’t solve the problem. With this you ask in a popup for the consent.

I have a consent tool where the user gives his opt-in or not. What I need to have is the possibility that your plugin is using this consent decission.

It is not user friendly to ask several times for an opt-in… I realy love your plugin, so I would love to have a solution why I need to re-open this ticket.

There are 2 options you can solve it:

1: Like described look if the consent cookie (with a value optional) from an external tool is set or not and block all popups which are using cookies. This I think is best.
2: Like described look if the consent cookie (with a value optional) from an external tool is set or not and block just the cookies of the popups. This means: I have a popup asking to subscribe to my newsletter. This popup will only appears every 30 days. If just the cookie will be blocked instead of the entire popup, the popup will be displayed on every pageview or every visit.

I think the first option is the best, but maybe there are cases where option 2 makes sense. If this is the case it would require a switch to decide which option to use. This switch would only make sense on the pop-up level and not on the global level for all popups.

• This reply was modified 4 years, 8 months ago by Anonymous User 17612203.

There is another point… if the solution is looking for the consent which is set from an external tool, there are 2 options available.

1. The external tool sets a consent cookie when the consent is given
2. The tool sets a cookie if the consent is not given

So PUM needs in case 1 to look if cookie xyz (with or without value) is there and display the popup if the cookie is there.
In case 2 PUM needs to look if cookie xyz (with or without value) is ther and display the popup NOT if the cookie is there.

Thanks for sending further details @check2020de.

I have forwarded your concern to our lead developer and we will reply to this thread as soon as any updates arrive.

We appreciate your patience.

@check2020de – We can look into it, but there are already cookie consent solutions which prevent ours now. We know this from support tickets where they claim cookies won’t set, but have these plugins active and haven’t consented themselves. From what I can tell they prevent nearly any cookie from being written, at least using the methods we use.

Further you would also need to tie into every different solution and listen for the event they trigger when a user consents and reinit popups that were stopped from initializing before, otherwise it would require another page refresh/load. But again this now requires us to seek out these plugins, parse their docs and maintain integrations that may break each time they upgrade. Very few plugins match our scale so it actually makes more since the other way around, having them use our open and existing JS apis to interfere on their own via the methods they maintain, so if they change it won’t break all of a sudden.

Alternatively we just build it into ours and you get rid of the other. I can tell you if we do manage to build it, the ongoing dev cost (to maintain all the integrations) will likely warrant it being a premium feature. We learned already that giving away free integrations like our form inetgrations can be costly as they are constantly changing and evolving, and we have to keep up with that. There has to be a balance.

Simpler solution for now might be to simply grab a copy of our Advanced Targeting Conditions and use the Cookie Exists or Cookie Value Is conditions to check those cookies yourself as a condition for our popups to open. You can do that now, and on a per popup basis without us having to manage integrations.

Thanks @danieliser !!

I understand that this is difficult for you if you need to check all the different tools. What I thought is, that you just offer onea field where I can place a cookie name and one swhitch where I can decide if PUM is looking if this cookie is or is not there. Very simple, so you don’t need to check the docs of all the cookie tools. Everything else I described is advanced, this is the basic which would work.

At the end of the day it is nothing else than what is existing. I have setup a popup Newsletter which is placing a cookie 123 and I can define that this popup will not be shown as long as the newsletter cookie exist.
The GDPR cookie is exactly the same regarding the look up routine. If PUM would allow external cookies to check I could do this today. Today it allows only PUM cookies to check.

I have loked at the advanced targeting solution. Looks like this is exactly what I descriped. So if you could implement this as a basic GDPR targeting I think you could win much as the only popup solution wich is working with (nearly) all GDPR consent tools. ??

• This reply was modified 4 years, 8 months ago by Anonymous User 17612203.
• This reply was modified 4 years, 8 months ago by Anonymous User 17612203.