GDPR popup layer issues

  • We are testing the GDPR functionality and the general layout is nice. We are facing some issues though:

    – Instead of seeing the GDPR popup by default, we’re getting a small “Privacy Settings” link in the top corner. Only when clicking this link, does the popup layer open.
    – Clicking the “Privacy Settings” link in Safari (desktop or mobile) makes the link go away, but the GDPR popup doesn’t show.

    I presume this is not intended behaviour? I can send a URL to the site by private message (it’s a client site), in case that would help?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    Thanks for using our plugin. As per the forum guidelines, there is no option for private messages. Can you please share a screenshot or video of what issues you are facing? So we can analyze it and help you to fix this issue?

    Thread Starter KS

    (@karl19)

    Hi Ahmed, many thanks for your quick reply!

    Here is what the header looks like:
    https://pasteboard.co/IOHdsaS.png

    If clicking on it, the popup opens up OK (simulated mobile view), but not in all browsers:
    https://pasteboard.co/IOHec2X.png

    Not sure if it’s relevant, but here is the code for the RR-div class, and its HTML:
    https://pastebin.com/raw/mJ261XQE

    Any input you can offer would be useful, thanks.

    Plugin Author Ahmed Kaludi

    (@ahmedkaludi)

    We noticed your error. It seems like a bug. Can you create WordPress installation for testing purposes using the same scenario? Then please share that URL with us.

Viewing 3 replies - 1 through 3 (of 3 total)
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