Gelato doesnt work

  • Resolved Dave Exodus

    (@orionexodus)


    4 months, 2 weeks ago

    I was notified that i should contact support:

    General settings

    • Home Url => https://gerber-web.ch
    • Site Url => https://gerber-web.ch
    • WP Version => 6.5.5
    • WP multisite =>
    • WC Version => 9.0.2
    • Language => de_CH_informal
    • wp_memory_limit => 41943040
    • memory_limit => 512M
    • external_object_cache => 1
    • wp_debug_mode =>
    • wp_cron => 1
    • server_info => nginx/1.26.1
    • php_version => 8.3.8
    • php_post_max_size => 268435456
    • php_max_execution_time => 600
    • php_max_input_vars => 7200
    • max_upload_size => 268435456
    • upload_enabled => 1
    • curl_version => 7.29.0, NSS/3.90
    • default_timezone => UTC
    • fsockopen_or_curl_enabled => 1
    • gzip_enabled => 1
    • WC Log folder => /var/www/vhosts/gerber-web.ch/httpdocs/wp-content/uploads/wc-logs/
    • WC is log folder writable => 1

    Gelato Status Checklist

    • WordPress Permalinks => OK
    • WooCommerce Webhooks => FAIL
    • WooCommerce Gelato API keys are set and valid.=> FAIL
    • Check connection with Gelato. => FAIL
    • Write permissions => OK
    • PHP memory limit => OK
    • PHP script time limit => OK
    • Check SSL => OK
    • Check site redirection. => OK

    Additional Information

    Also when trying to open the “connect to Gelato” button I get after 2 seconds a screen:

    Error: You do not have permission to access this page.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support gelatosupport

    (@gelatosupport)

    Hi Dave,

    Thank you for reaching out.
    The logs you provided indicate that the plugin has not connected properly due to webhook failure.

    We’d recommend resetting the Gelato plugin as described below:

    1. Go to “Gelato” -> “Status.”
    2. Locate and click the “Reset plugin” button at the bottom left. This action disconnects your store from Gelato and removes the associated API and webhook settings.
    3. Reconnect your store to Gelato to re-establish the integration.

    You can find more details about this error in our Help Center article: https://support.gelato.com/en/articles/8996502-gelato-woocommerce-app-health-status-check-and-webhooks

    The article also contains next steps that should be performed if the above process doesn’t help.

    You can also get in touch directly with our support team at [email protected] or via live chat.

    Best regards,
    Gelato Support Team

Viewing 1 replies (of 1 total)
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