General troubleshooting guide & tips

Both the WooCommerce or Users option may be either hidden or disabled to choose under import option dropdown. This is because the addon plugin is not installed or active. You should ensure the addons are installed and activated to select these options. Also to enable the WooCommerce import option, additionally WooCommerce plugin also should be active.

Install the addons from here
– https://www.ads-software.com/plugins/import-woocommerce
– https://www.ads-software.com/plugins/import-users

I am getting an error with a code. What are the error codes and what it means?

The error code and their meaning
– 504 – Error occurred due to 504 Gateway Time-out
– 403- Error occurred due to 403 Forbidden
– 500- Internal server error.
You can share the above code to get support.

Why my import is not complete? It is freezed and the progress bar doesn’t complete even after long waiting?

This may be because of memory limits, [please verify the settings tab. If anything in red fix this by updating to the recommended values. For this issue upload_max_filesize should be increased as per your uploaded file size.

Why the file Upload button is disabled
The uploaded file may be a Zero byte file. OR the issue is due to the low “upload_max_filesize” in php.ini settings of your server. The minimum size should be 2M, To import file with large number of records you need to increase it further.

How to increase “upload_max_filesize”

To increase the “upload_max_filesize” you can
– overwrite the value in custom php.ini or
– you can get support from your hosting provider.

Why I am seeing ‘Empty Headers’ in mapping section?

The issue is due to the improper naming of the CSV/XML. The filename should not contain spaces or any special characters. You can separate each word of your file name with hyphen(-) or underscore(_).

Why Inline images remaining as a shortcode after import?

The inline image with shortcode will not be imported, if they are not formatted well . The website will render the shortcode as text. To populate the images in shortcode, follow these steps during import.

– Enable “Advanced Media Handling” in file upload section.
– Upload the zip containing the images. The image name should be like the name mentioned in the shortcode of your CSV/XML file .
– Enable “Insert Inline Images” in import configuration section.

What is ‘post_date’ Format compatibility?

Different countries across the globe follow different date formats. We use standard PHP functions to transform the date String into meaningful date. The PHP function transforms the date based on the format set when the file is created.

If dates does not meet any standard format or part of the string missing, then plugin assigns the current date.

Why I am getting a blank empty page in mapping section?

Blank page in the mapping section mostly due to low ‘memory_limit’ or ‘post_max_size’ value in php.ini configuration of your server.

The recommended memory_limit need to be 99M and post_max_size need to be 10M. If the uploaded file size is huge then you need to increase it further for time being .`

You can post your queries in replies for more clarifications.