Generic error when reconnecting

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  • Steve

    (@skyvergesteve)

    Hey @valac ,

    Thanks for contacting us about Facebook for WooCommerce! I am happy to help out ??

    There are a number of different reasons that this error can happen on the connection. T start with, can you please verify the following:

    • Your pixel, catalog, and Facebook extension must all be under the same Business Manager account.
    • Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General)
    • Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect.

    Can you please check that the above three items are all correct for your site?

    Cheers,
    Steve
    SkyVerge

    Steve

    (@skyvergesteve)

    Hey @valac ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Cheers,

    Steve
    SkyVerge

Viewing 2 replies - 1 through 2 (of 2 total)
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