Hi there @bignevola ??
Thank you for reaching out!
Hi! I’m getting the GENERIC_DECLINE error when putting the square mode live. It all works with the sandbox mode.
As I understand, this error message appears only in live mode—not in sandbox.
Could you please provide us with a screenshot so that we can see what you are describing? Here is a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.
Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.
If so, please select View and copy and paste them into your reply here.
Looking forward to hearing from you!
