Geo IP Database wont download

Hi @cjsheps

Hope you are doing fine!

Could you try the following steps?

1. Remove the license info.
2. Save settings
3. Add the license info again and save the settings. This should clear any issues with the connection to the MaxMind (GeoLite2) servers

Please refer to the following link for more information:|
https://wpmudev.com/docs/wpmu-dev-plugins/defender/#locations

If you still have issues after performing the suggested steps, enable the WordPress debugging adding these lines of code in your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

The code should added before this other line:

/* That's all, stop editing! Happy blogging. */

Find more info in the WordPress documentation:
https://www.ads-software.com/documentation/article/debugging-in-wordpress/

You can share the /wp-content/debug.log file via Google Drive, Dropbox or any cloud services in the next reply.

Kind regards

Luis

Hi @wpmudev-support7

I’m actually debugging at server level, here is the error logged following the download button click

AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class "PharData" not found in /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-content/plugins/defender-security/src/controller/blacklist.php:219\nStack trace:\n#0 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-content/plugins/defender-security/src/central.php(108): WP_Defender\\Controller\\Blacklist->download_geodb()\n#1 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-content/plugins/defender-security/src/central.php(85): WP_Defender\\Central->execute_intention()\n#2 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-includes/class-wp-hook.php(308): WP_Defender\\Central->routing()\n#3 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()\n#4 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()\n#5 /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-admin/admin-ajax.php(188): do_action()\n#6 {main}\n thrown in /var/www/vhosts/XXXXXXXXXXX.co.uk/httpdocs/wp-content/plugins/defender-security/src/controller/bla...', referer: https://XXXXXXXXXXX.co.uk/wp-admin/admin.php?page=wdf-ip-lockout&view=blocklist

Hi @wpmudev-support7

I have fund the reason why the database wont download.

We run a very streamlined setup on our server, only the needed Apache and PHP modules are activated.

Reading through the logs I have now realised that you need the PHP module PHAR activated

PHAR

The phar extension provides a way to put entire PHP
applications into a single file called a "phar" (PHP
Archive) for easy distribution and installation.

I’m wondering will you ever included a section to defender warning of server issues relating to setup like this?

Hi @cjsheps,

Glad to hear you have managed to find out the core issue. I have brought this further to our Defender teams attention in order to check what further improvements that could be implemented within the plugin side for such use cases.

Thanks for bringing into our attention.

Best Regards,

Nithin

Hi @cjsheps,

By default, the PHAR modules are enabled out of the box on servers, so the chances of encountering such an issue are very low. Since you have a custom setup our team is checking on what aspects this could be improved in the plugin side.

However, we have updated the plugin documentation regarding this here:
https://wpmudev.com/docs/wpmu-dev-plugins/defender/#locations

Since it’s already been addressed to our team, and since you have already resolved the issue, I’ll mark this thread as resolved for now.

Please feel free to re-open the thread for any further queries.

Kind Regards,

Nithin